Usabilla for Telecom

Connect with engaged customers for lasting success

Decrease Support Requests

Minimize the hours spent on the phone by avoiding issues in the first place

Stay Ahead of Competition

Keep up with digital changes so you can stay one step ahead of customer needs

Boost Brand Reputation

A consistent approach leads to consistent delivery and a brand customers can count on

Create memorable user experiences

Today's ever-advancing technology is a top-challenge

Traditional telecom no longer exists. High-speed internet and ever-advancing technology means users now desire a different experience. They expect to be able to access everything they need at the touch of a button and anything beyond effortless is, well, too much effort. Their technology is fast, so why should they settle for anything less when it comes to accessing information or solving a problem?

In a nutshell, they don’t want to call you anymore. That’s where Usabilla steps in. We’re here to help telecom improve the customer experience across all digital channels in line with the fast-paced changes in today’s digital space.


Improve service, build trust

Trust is a key concern for the Telecom industry but building it isn’t done via a call center halfway round the world; it’s achieved by optimizing the user experience and giving your customers a way to reach out to you anytime, quickly and easily.

Innovate across all channels

The traditional call center model no longer aligns with the modern user experience; telecom companies need to rethink their approach when it comes to optimizing the experience for their customers across all digital channels.

Ensure customer loyalty

Collect feedback continuously and use it to optimize continuously. By giving your customers a channel that’s always open for them to express how they’re feeling (good or bad) you will create a positive association in their mind of your brand.


Telecom Ebook: The Customer Experience Has Evolved, Why Haven't You?

Ebook

The Customer Experience Has Evolved, Why Haven't You?

Telecom companies need to rethink their approach. Learn how to improve customer satisfaction with user feedback and by investing in your customers. Check out this report for insights on staying ahead.

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“Usabilla has helped increase T-mobile's customer satisfaction due to improved communication with our clients and faster feedback resolution.”
Margot van Pelt, Web Analyst & Optimization Specialist
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