Build brand advocates
Take preemptive measures and tackle possible customer issues by proactively asking them for feedback. If they’re satisfied with the experience they have with your product, they’re more likely to continue using it and recommend your business to others.
Facilitate the end goal of your user. While most companies place a greater focus on customer acquisition than on customer retention, we all know that acquiring a new customer is more expensive than retaining an existing one.
Empower your team
Redesigning is expensive. With a seamless product or at least product evolving based on demands, your team can spend time elsewhere.