Ask the right questions
To understand where your customers are having issues, go directly to the source. Set up a survey and utilize our flexible targeting options to capture insights at any point in the customer journey across your digital channels.
Report on customer health
Dig deeper into your customer data to analyze various KPIs that are key to your brand experience, such as NPS, CSAT, and CES. Visualize your data with our emotional trendline, benchmarking, key insights, and more.
Bring in your support teams
With extensive case management tools, you can notify, track, and manage the progress of your customer’s feedback. Automate tagging and integrate with support software like Zendesk or issue tracking software like JIRA to resolve issues quickly.