Collect valuable visual feedback on your website
Give your visitors an intuitive tool to give feedback, visually
The features that help you to receive quality feedback
Intuitive feedback interface where your visitors simply select the part of your website they want to give feedback on.
Targeted feedback forms
Run different feedback forms on your website with targeted feedback forms. Ask your visitors different questions within your funnel.
Feedback form editor
Edit your feedback form right from the Usabilla admin. Select a language, add form fields and publish directly on your site.
Get an aggregated overview of your feedback results on the intuitive dashboard.
Get a visual overview of the website parts your visitors give feedback on together with rich meta data.
With our targeted slide-out messages, you can ask your visitors directly for feedback about a specific element, or page.
Slide out surveys
With our targeted slide-out surveys you can get quick insights from your visitors.
Full (exit) surveys
Get more insights why users leave your page, or conduct satisfactory surveys with full surveys campaigns.
Custom Form editor
Our custom form builder allows you to create your own (exit) survey in no time or use one the templates.
Invite multiple users to the Usabilla Live account and assign user roles and button access.
The visual and easy-to-use analyze page gives you a quick overview of your campaign results.
Google Analytics integration
Gain more insight in the way your visitors give feedback by integrating Usabilla Live with Google Analytics.
Intuitive to use
Your visitors will love it
The feedback button
Just by adding a small snippet of code to your website you will get the Usabilla Live feedback button and technology on your website. The feedback button is available in different colors, shapes and with different text. With our enterprise plan we offer full customization of the feedback button.
See the button live in action on the right side of this page --->
Select any website element
Usabilla Live is the easiest way to connect with your visitors. It’s fun and it only takes a few clicks. People can select and rate any item on your web page. No need to hassle them with surveys in form of annoying pop-ups. People give feedback on their sole discretion. All while browsing your site in their own pace and with their own goals in mind.
Intuitive feedback flow
Instead of writing complicated descriptions, your visitors simply select the part they want to give feedback on. They share their thoughts and return to whatever they were doing on your site in no time. It is a simple and fun way for visitors to get in touch and share their thoughts and emotions with you. The results: a more comfortable path to purchase.
Both the feedback button as well as the feedback form are fully customizable. This way it will fully blend in with your website design (Enterprise plan only).
I would absolutely recommend Usabilla Live to others. The moment I started upping my traffic the replies started pouring in. I think the success of Usabilla comes down to how simple the feedback button works.Travis Skindzier co-owner East Coast EFX
Our intuitive dashboard makes your analysis easy.
Visual feedback overview
Get an overview of your feedback statistics. Organize and manage your feedback responses. Filter feedback responses by relevant criteria, such as their emotional rating, the page where the feedback was given, status, date range, etc.
Export filtered results to use them in other applications (e.g. Excel) and discuss them with clients, or colleagues. Even better: Simply shoot feedback directly into your bug tracking system, or direct it to your customer support center. We feature several third party integrations and new ones can be added on request.
Every feedback item is enriched with a screenshot of the selected element and valuable meta data: the page the feedback was given on, location, browser, operating system, browser viewport, language, etc.
Futhermore you can tag every feedback item with personal label. This makes it easy to find back certain feedback items later and keep your feedback organized.
Full Page Screenshot
Discover the context of your feedback. Together with our focused screenshots of web page elements, you can choose to include a full page screenshot. This is especially useful if A/B testing your site, in order to see which version of the site is in use. Helping you to further understand and react to the situation.
Turn emotions into actionable numbers. Here is how it works.
Visitors of your site click the Live feedback button to activate the feedback mode. Then, they select and rate any part of your site, such as your logo, pricing plan, or navigation structure.
Visitors rate an element simply by choosing one out of five emotions. They can add tags and comments to further specify their feelings.
In your personal dashboard, you can easily keep track of collected feedback over time. All your results are continuously plotted on a visual trendline. For example, you can see how your visitors’ overall mood changes over time, or how specific design changes affect the user experience of your site.
Furthermore, your visitors' emotions will be displayed together with the design element they refer to. This provides you with valuable, visual context that allows you to take instant actions. Your visitors provide you with insights and suggestions for improvement; now its up to you!
Collect Net Promoter Scores (NPS)
Gauge the loyalty of your site’s customers. Your feedback form can be used to collect a Net Promoter Score (NPS). Ask your users how much they value your products in order to discover how loyal your user base is.
Get more feedback with targeted slide-out messages
Boost feedback responses
Ask your visitors directly for feedback about a specific element, or page, and boost your Live Feedback responses. With this targeted slide-out campaign, you can now invite certain groups of interest to share their feedback with you. Clients confirm that a personal message in their own tone of voice appeals to visitors and motivates them to leave significantly more feedback.
Recruit participants for an external survey
With this campaign you can easily recruit participants for an external survey on your live website. Visitors to your site are already involved with your brand of product, which makes them the perfect participants for your market research or usability study. There is not only a high engagement, which acts as motivator for people to participate in your survey, but you also get easy access to real users of your site.
Targeted (exit) surveys
Get more visitor insights with targeted (exit) surveys
Run surveys directly on your site
Run surveys directly on your live website and gather valuable insights into what drives your visitors. Context-sensitive surveys increase chances that people are motivated to share their thoughts and feelings with you.
You can run (1) Full surveys in form of an in-page pop-up, or (2) quick slide-out surveys that appear in your slide-out message.
Who do you want to target with your campaign? The great thing about Usabilla Live campaigns is that you can select very specific groups of visitors that you would like to target. You can invite all visitors of your site to participate in your survey, or invite only visitors that match certain criteria. For example, target visitors on a certain page, after a certain time, exiting the page, or only if they visit your site for the first time.
Custom form builder
Our custom form builder allows you to create your own survey in no time. Simply select the form elements on the left to include them in your survey. You can then edit form labels, default text, and selection options by clicking on the specific form element. Use the "Preview" link to see how your form looks like.
Choose from our list of templates to start a (exit) survey or a slide out survey with only a couple of clicks. Add your own touch to the survey templates by adapting it using the form builder.
The visual and easy-to-use analyze page gives you a quick overview of the status of your campaign. Find out how many times your campaign has been shown to your visitors, or how many times a form has been completed; all in a nice chart. Furthermore, all your survey data is directly available in a table (enhanced with meta data) or exportable to Excel.
Automate your campaigns to turn on or off at specific times. The ability to schedule your Usabilla Live campaigns ensures you can even better target and focus your surveys. Aim for users at certain points in the day, or automatically end a campaign once you have all of the feedback needed.
Capture your visitors' feedback on mobile devices
Capture valuable feedback whenever, wherever people visit your website. It doesn't matter where your visitors are or whether they access your site with a laptop, tablet, or smartphone. Usabilla Live is intuitive and fun to use on any device.
We capture not only the emotional rating and visual context, but also a lot of rich meta data. This meta data includes technical specifications, such as the screen size and operating system of the device that was used to access your site.
Multiple users & roles
Invite team members and assign user roles
Multiple team users
Within our enterprise plan you can invite mutiple users to your main Usabilla Live account. The invited users will get their own username and password to login and see all the results.
Role & right management
You can assign (custom) user roles to team users, so they will get limited access to the functionality of Usabilla Live. Furthmore it's possible to limit user access to different feedback buttons within Usabilla Live.
Third party integrations
Seamless integration with third party tools
Gain more insight in the way your visitors give feedback by integrating Usabilla Live with Google Analytics. Usabilla Live pushes custom events to Google Analytics which you can include in custom reports and dashboard widgets.
Zendesk & Desk.com
Seamlessly integrate Usabilla Live with customer support tools Zendesk or Desk.com. Everytime a visitors gives feedback on your website and leaves an email address we will push this to Zendesk or Desk.com. This way you can directly follow up from your favorite support tool.
Are your visitors reporting bugs on your website via Usabilla Live? With the connection to Atlassian Jira bug tracking software you can create a new bug report for your developers with one click.
Want to further explore a visitor’s journey on your site? Use your Usabilla Live feedback as a prompt, linking to the relevant ClickTale recording, for extra analysis of user journeys. ClickTale allows you to track your visitor’s mouse movements, scrolling, and clicks on your site. View user behaviour - adding another dimension to your feedback.
Usabilla Live supports Webhooks. Every time a visitor gives feedback, we can POST all the data of the feedback item in JSON format to a URL you specify. This way you can integrate Usabilla Live with your own software.
Do you have any specific requests for third party integrations? Do not hesitate to ask us, as we are happy to implement new integrations for our clients!
Security & Privacy
Security and high up times are our number one priority
Want to obscure potential security issues from your screenshots? Don’t want valuable client or employee data being saved in our backend? Our excellent privacy option allows you to entirely obscure or remove potential security issues. Text can be rendered unreadable, images blacked out and much more!
Our full redundant ISO 27001 compliant data center ensures high up times and security of data. All data sent to and from our servers goes over a forced https (SSL) connection.
Multi Language & Export
Talk to your visitors in your local language
Multi language support
Choose the language of your site and create a more personal experience for your visitors. Usabilla Live is currently available in the following languages: Arabic (Full right to left support), Chinese (Simplified Mandarin & Traditional), Czech, Danish, Dutch, English, Estonian, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian Spanish & Swedish.
Are you missing one? Contact us to add your own language.
Filter and export your data
Filter your feedback responses by relevant criteria, such as their emotional rating, date range, or the web page they were rated on. Export your filtered results (Excel) to use them in other applications, or discuss them with clients or colleagues.
Experiences from our customers
The Loop, Australia’s largest online creative community uses Usabilla Live to give their community an instant feedback mechanism to share what they’re loving and also report the things that need to be improved.
“We strive to give the community an exceptional customer experience and part of that involves having an open communication channel while the user is browsing on the site.” Leanne Hammill, Marketing Manager at The Loop
Elefant.ro, the largest and the most popular online bookstore in Romania, used Usabilla Live to test their new ecommerce platform with a limited pool of beta testers.
“Usabilla Live allows even inexperienced users to give feedback and easily describe the problems they are having.“ Alen Todorov, Marketing manager at Elefant.ro
Countly, a real-time, open source mobile analytics application uses Usabilla Live to gather (technical) feedback on their analytics dashboard.
“Usabilla Live makes getting, managing, categorizing and keeping track of user feedback easy and fun.” Onur Alp Soner, Founder Countly
Read more case studies.
Usabilla Live demo
Try Usabilla Live yourself by using the feedback button on the right side of this page.
Like what you see?
Feel free to Contact us for a free live demo.