1 What information is collected?
Usabilla Live collects user data when a user / visitor participates in one of Usabilla Live’s services. This can be for example when a user gives feedback with the Usabilla Live feedback button or participates in an exit survey. We will store the input given by the user (e.g. feedback rating, comment). The type of information stored solely depends on what the “owner” of the feedback button wants to know from his / her visitors.
2 How is the information is used?
The information collected is only available to users with access to their Usabilla Live account with their username and password. None of the information collected is available publicly. All information within the Usabilla Live account is exportable as Microsoft Excel format. It is the responsibility of the Usabilla Live account holder to handle these exports with care.
3 How is information protected?
Usabilla Live accounts are secured by a user created password, in which case reasonable precautions are taken to ensure that your account information is kept private. The Usabilla Live account holder is responsible for keeping this password confidential and changing the password periodically. Usabilla uses reasonable measures to protect the information stored within our databases, and we restrict access to such information to those employees who need access to perform their job functions, such as our customer service personnel and technical staff.
All data transactions between the Usabilla Live users and the Usabilla Live infrastructure will be encrypted by using SSL technology.
Despite these efforts, please note that we cannot ensure or guarantee the security of your information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of your information at any time.
5 Non-Personal Information and Aggregate Data
Usabilla may share non personal aggregated data with third parties. For example, Usabilla may share an aggregated overview of the number of feedback items or number of feedback buttons being displayed to business partners. Because this form of data does not identify particular users, these third parties will not be able to contact you based solely on this data.
The information that we collect may be used in aggregate form in various ways to optimize and improve Usabilla’s services. We will not identify particular users while collecting and aggregating this information. We may use this information for website management, administration and security, promotional activities, and research and analysis.
6 What measures do we take to block privacy sensitive data?
Privacy is of the utmost importance to Usabilla and our clients, therefore measures can be taken to ensure that website visitors’ sensitive data remains confidential when utilizing the feedback button. The following options are available within the Usabilla tool:
- Mask (completely black out) sensitive parts of the website, so it won’t be included in screenshots;
- Scramble content on the website completely illegible for the sake of upholding client confidentiality;
- Completely exclude screenshots from the feedback solution.
- Exclude IP-addresses from being logged
All actions taken in the above described measures are performed on the client’s end. This prevents privacy sensitive data from reaching the Usabilla servers.