Login to Usabilla Live or Survey

Remember me Forgot your password?

Privacy Policy

If you have any questions about this privacy statement, or the services Usabilla provides please contact us at: support@usabilla.com or call us at +31 (0) 20 772 78 35.

Usabilla B.V.
Keizersgracht 221
1016 DV Amsterdam
The Netherlands


Usabilla Live

1 What information is collected?

Usabilla Live collects user data when a user / visitor participates in one of Usabilla Live’s services. This can be for example when a user gives feedback with the Usabilla Live feedback button or participates in an exit survey. We will store the input given by the user (e.g. feedback rating, comment). The type of information stored solely depends on what the “owner” of the feedback button wants to know from his / her visitors.

Furthermore we will automatically collect meta information when a user / visitor participates in one of Usabilla Live’s services. For example, Usabilla may log information from your browser, such as your IP address, browser type, operating system, view port and language. By using Usabilla Live, you are giving Usabilla permission to use and store such information consistent with this privacy policy.

2 How is the information is used?

The information collected is only available to users with access to their Usabilla Live account with their username and password. None of the information collected is available publicly. All information within the Usabilla Live account is exportable as Microsoft Excel format. It is the responsibility of the Usabilla Live account holder to handle these exports with care.

3 How is information protected?

Usabilla Live accounts are secured by a user created password, in which case reasonable precautions are taken to ensure that your account information is kept private. The Usabilla Live account holder is responsible for keeping this password confidential and changing the password periodically. Usabilla uses reasonable measures to protect the information stored within our databases, and we restrict access to such information to those employees who need access to perform their job functions, such as our customer service personnel and technical staff.

All data transactions between the Usabilla Live users and the Usabilla Live infrastructure will be encrypted by using SSL technology.

Despite these efforts, please note that we cannot ensure or guarantee the security of your information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of your information at any time.

4 Cookies

Our cookie policy is available at: usabilla.com/cookie-policy

5 Non-Personal Information and Aggregate Data

Usabilla may share non personal aggregated data with third parties. For example, Usabilla may share an aggregated overview of the number of feedback items or number of feedback buttons being displayed to business partners. Because this form of data does not identify particular users, these third parties will not be able to contact you based solely on this data.

The information that we collect may be used in aggregate form in various ways to optimize and improve Usabilla’s services. We will not identify particular users while collecting and aggregating this information. We may use this information for website management, administration and security, promotional activities, and research and analysis.

6 What measures do we take to block privacy sensitive data?

Privacy is of the utmost importance to Usabilla and our clients, therefore measures can be taken to ensure that website visitors’ sensitive data remains confidential when utilizing the feedback button. The following options are available within the Usabilla tool:

  • Mask (completely black out) sensitive parts of the website, so it won’t be included in screenshots;
  • Scramble content on the website completely illegible for the sake of upholding client confidentiality;
  • Completely exclude screenshots from the feedback solution.
  • Exclude IP-addresses from being logged

All actions taken in the above described measures are performed on the client’s end. This prevents privacy sensitive data from reaching the Usabilla servers.

Usabilla Discover

Usabilla collects information to integrate Usabilla Discover with other (social) services. None of this information will be shared with or sold to 3rd parties.

1 What information we use from you

Usabilla Discover makes it possible to share your activities on social services (e.g. Facebook Timeline / Twitter). Therefore we need your permission to share this data on your behalf. We also make it possible to log in to your Usabilla Discover account using those services.

For the integration with Facebook the following information is needed: Account ID, Name, Profile Picture, Networks, Friend List, Pages, Permanent access to your information (needed to avoid periodic re-authorization on your part)

2 How we get your information

All information we get is obtained by voluntarily becoming a registered user of Usabilla Discover. Additionally, we require certain permissions for external social services. These are only provided to us when you log in (or logged in) to the specific social service's account and follow the steps given by the service.

3 How we use your information

Usabilla Discover uses your information to interact with our service and to personalize your experience.

We currently offer the possibility to log in with Facebook and Twitter

When enabled, all actions related to our service are posted to Facebook's OpenGraph. Those actions include, but are not limited to:

  • (re)Discovering ("you discovered a design element with Usabilla Discover")
  • Commenting ("you commented on a design element on Usabilla Discover")
  • Making lists ("you created a list on Usabilla Discover")
  • Adding to lists ("you added a discovery to a list on Usabilla Discover")
  • Aggregating data for displaying on social services

4 Security

We are doing our best to protect your information from being accessed, edited, deleted, published, and abused by or to unauthorized persons. However, we cannot ensure the security and integrity of your information and can not be held responsible for any unauthorized use.

All users of our site may make any changes to their information at any time by logging into their Usabilla Discover account and going to the 'Account & Settings' page. The connection between Usabilla Discover and Twitter or Facebook can be revoked on these respective services' websites.