Guides et e-books
Téléchargez gratuitement nos e-books sur les stratégies UX et e-commerce, ils regorgent d’informations précieuses
How to Become a Customer-Centric Company
Understand the key drivers of a customer-centric strategy
Next Level CX: The Brands That Are Getting It Right
The 6 elements of an exceptional customer experience
Customer-Centricity in Retail: Are you on track for 2018?
A data-driven exploration of the future of online retail
5 Reasons to Invest in a Voice of Customer Solution
Discover the true value of a digital VoC program
The Customer Experience Has Evolved, Why Haven’t You?
Top tips to help Telecom companies stay ahead
UX Fundamentals: Concepts, Process & Proving The Value
Everything you need to know about getting started with UX
UX Fundamentals: Interaction Design
The 6-step process for building great interactions that delight your users
Designing A Checkout Flow That Converts
We analyzed hundreds of customer journeys to gather these 16 top tips
Mobile Commerce Optimization
8 simple strategies to create an optimal mobile experience that converts
Combat Shopping Cart Abandonment
Quick and easy methods to bring back lost customers and keep them
Idiot Buttons: The Placebo in UX Design
Put users’ minds at ease and increase the perceived value of your UX content