Guides et e-books

Le Guide Ultime du Feedback client

Découvrez nos meilleures pratiques de feedback client

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Next Level expérience client: Les entreprises ayant tous compris

Les elements formant une expérience client exceptionelle

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La transformation digitale à l’ère de l’expérience numérique

Il est essentiel d’investir dans les nouvelles technologies afin de stimuler l’évolution des mentalités au sein même de l’entreprise.

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Le futur bancaire est digital et orienté clients

Nos suggestions pour réussir votre transformation digitale

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Guides et e-books en anglais

Transforming the Voice of the Customer

How to execute a VoC program that is customer-centric and actionable.

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The Ultimate Guide to Customer Feedback

Our best customer feedback practices and principles

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10 Things to Consider when selecting a Voice of Customer Solution

Gain a deeper understanding of how to choose the right solution.

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Empowering Digital Transformations

Discover the challenges and opportunities enterprises are facing.

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How The Financial Industry Should Use Digital Feedback to Boost Customer Loyalty

Stay up to date on digital & CX trends affecting financial services.

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How to Become a Customer-Centric Company

Understand the key drivers of a customer-centric strategy

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The Ultimate Guide to Customer Feedback

When it comes to customer feedback, the devil is in the details. At Usabilla, we’ve gathered over nine years of customer feedback experience and have mined the insights from our over six hundred enterprise clients like KLM, BMW, and Tommy Hilfiger.

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UX Fundamentals: Concepts, Process & Proving The Value

Everything you need to know about getting started with UX

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UX Fundamentals: Interaction Design

The 6-step process for building great interactions that delight your users

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Designing A Checkout Flow That Converts

We analyzed hundreds of customer journeys to gather these 16 top tips

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Mobile Commerce Optimization

8 simple strategies to create an optimal mobile experience that converts

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Combat Shopping Cart Abandonment

Quick and easy methods to bring back lost customers and keep them

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Idiot Buttons: The Placebo in UX Design

Put users’ minds at ease and increase the perceived value of your UX content

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Le feedback utilisateur au coeur de votre stratégie numérique

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