Guides et e-books
Téléchargez gratuitement nos e-books sur les stratégies UX et e-commerce, ils regorgent d’informations précieuses
Guides et e-books français
Le Guide Ultime du Feedback client
Découvrez nos meilleures pratiques de feedback client
Comprendre les stratégies d'expérience utilisateur digitales : le modèle de maturité numérique
Le modèle de maturité numérique
Next Level expérience client: Les entreprises ayant tous compris
Les elements formant une expérience client exceptionelle
La transformation digitale à l’ère de l’expérience numérique
Il est essentiel d’investir dans les nouvelles technologies afin de stimuler l’évolution des mentalités au sein même de l’entreprise.
Le futur bancaire est digital et orienté clients
Nos suggestions pour réussir votre transformation digitale
Objectif : vers une entreprise orientée client
Comprendre les points clés principaux d’une stratégie adaptée à la centricité client.
Cauchemars en Retail: Découvrez les pires expèriences de vente retail de vos clients
Les mauvaises expériences d'achat éloignent les clients de votre entreprise
Guides et e-books en anglais
Transforming the Voice of the Customer
How to execute a VoC program that is customer-centric and actionable.
The Ultimate Guide to Customer Feedback
Our best customer feedback practices and principles
10 Things to Consider when selecting a Voice of Customer Solution
Gain a deeper understanding of how to choose the right solution.
Building a Best-in-Class Voice of Customer program in 10 Steps
Everything you need to know to get the most out of a VoC Program.
Empowering Digital Transformations
Discover the challenges and opportunities enterprises are facing.
Voice of the Customer: Ways to Win Executive Buy-in
A play-by-play resource to help get C-Suite buy-in for your VoC programs.
Voice of Customer Programs in a ROI World
This report provides VoC leaders a way to measure the ROI from their VoC programs.
The Future of Banking is Digital and Customer-Centric
Stay up to date on digital & CX trends affecting financial services.
How to Become a Customer-Centric Company
Understand the key drivers of a customer-centric strategy
Next Level CX: The Brands That Are Getting It Right
The 6 elements of an exceptional customer experience
Customer-Centricity in Retail: Are you on track for 2018?
A data-driven exploration of the future of online retail
5 Reasons to Invest in a Voice of Customer Solution
Discover the true value of a digital VoC program
The Customer Experience Has Evolved, Why Haven’t You?
Top tips to help Telecom companies stay ahead
UX Fundamentals: Concepts, Process & Proving The Value
Everything you need to know about getting started with UX
UX Fundamentals: Interaction Design
The 6-step process for building great interactions that delight your users
Designing A Checkout Flow That Converts
We analyzed hundreds of customer journeys to gather these 16 top tips
Mobile Commerce Optimization
8 simple strategies to create an optimal mobile experience that converts
Combat Shopping Cart Abandonment
Quick and easy methods to bring back lost customers and keep them
Idiot Buttons: The Placebo in UX Design
Put users’ minds at ease and increase the perceived value of your UX content