Usabilla named a strong performer by forrester
“Usabilla melds strong client relationships and easy-to-use technology”
The Forrester Wave™ Digital Voice-Of-The-Customer Specialist Platforms, Q2 2019
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Forrester Wave™
The Report
With what we believe is a strong product offering, strategic vision and 10 years of experience in the digital customer experience industry, Usabilla scored as a ‘Strong Performer’ in the recent Forrester Wave™ by Faith Adams.
Our takeaways from the report
We received the highest possible score on these criteria:
- Ease of use - We believe that our intuitive product, proactive team and rapid implementation process increase time-to-value for our customers.
- Data sharing - In our view, exporting, sharing and integrating data with the other platforms our customers use is easy since we understand we’re a part of a larger tech ecosystem.
- Thought Leadership - Usabilla’s position in the Forrester Wave highlights our commitment as thought-leaders in the Voice of Customer industry
And what does that mean?
Questions you might have
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What is Forrester?
Forrester is one of the most influential research and advisory firms in the world.
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How did Usabilla rank?
Usabilla received the highest possible score in 11 criteria, and was ranked as a Strong Performer.
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What is the Forrester Wave™?
The Forrester Wave™ is a guide for buyers considering their purchasing options in a technology marketplace. To offer an equitable process for all participants, Forrester follows The Forrester Wave™ Methodology Guide to evaluate participating vendors.
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How is the Evaluation conducted?
Forrester evaluated vendors against 26 criteria, which they grouped into the three high-level categories of current offering, strategy, and Market Presence.
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What set us apart?
We believe our solution's ease of use, thought leadership, and client understanding contributed to our performance in the evaluation.
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What do our customers have to say?
“Not a day goes by that I haven’t logged into Usabilla or had a conversation in Slack about customer feedback collected in Usabilla. It’s changed my job and the way our company builds products. It’s amazing.”
- Josh Gibbs, Product Manager at Bandwidth (quote not included in the report)
