Usabilla named a strong performer by forrester

“Usabilla melds strong client relationships and easy-to-use technology”

The Forrester Wave™ Digital Voice-Of-The-Customer Specialist Platforms, Q2 2019

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Forrester Wave™

The Report

With what we believe is a strong product offering, strategic vision and 10 years of experience in the digital customer experience industry, Usabilla scored as a ‘Strong Performer’ in the recent Forrester Wave™ by Faith Adams.

The wave from the Forrester Wave™ 2019 Q2

Our takeaways from the report

We received the highest possible score on these criteria:

  • Ease of use - We believe that our intuitive product, proactive team and rapid implementation process increase time-to-value for our customers.
  • Data sharing - In our view, exporting, sharing and integrating data with the other platforms our customers use is easy since we understand we’re a part of a larger tech ecosystem.
  • Thought Leadership - Usabilla’s position in the Forrester Wave highlights our commitment as thought-leaders in the Voice of Customer industry

And what does that mean?

Questions you might have

  1. What is Forrester?

    Forrester is one of the most influential research and advisory firms in the world.

  2. How did Usabilla rank?

    Usabilla received the highest possible score in 11 criteria, and was ranked as a Strong Performer.

  3. What is the Forrester Wave™?

    The Forrester Wave™ is a guide for buyers considering their purchasing options in a technology marketplace. To offer an equitable process for all participants, Forrester follows The Forrester Wave™ Methodology Guide to evaluate participating vendors.

  4. How is the Evaluation conducted?

    Forrester evaluated vendors against 26 criteria, which they grouped into the three high-level categories of current offering, strategy, and Market Presence.

  5. What set us apart?

    We believe our solution's ease of use, thought leadership, and client understanding contributed to our performance in the evaluation.

  6. What do our customers have to say?

    Not a day goes by that I haven’t logged into Usabilla or had a conversation in Slack about customer feedback collected in Usabilla. It’s changed my job and the way our company builds products. It’s amazing.
    - Josh Gibbs, Product Manager at Bandwidth (quote not included in the report)

Curious why Usabilla is one of the industry’s strongest?