Ebooks & Guides

Optimize your digital customer experience with our free resources.

Transforming the Voice of the Customer

How to execute a VoC program that is customer-centric and actionable.

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The Ultimate Guide to Customer Feedback

Our best customer feedback practices and principles

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10 Things to Consider when selecting a Voice of Customer Solution

Gain a deeper understanding of how to choose the right solution.

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Building a Best-in-Class Voice of Customer program in 10 Steps

Everything you need to know to get the most out of a VoC Program.

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Empowering Digital Transformations

Discover the challenges and opportunities enterprises are facing.

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Voice of the Customer: Ways to Win Executive Buy-in

A play-by-play resource to help get C-Suite buy-in for your VoC programs.

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Voice of Customer Programs in a ROI World

This report provides VoC leaders a way to measure the ROI from their VoC programs.

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The Future of Banking is Digital and Customer-Centric

Stay up to date on digital & CX trends affecting financial services.

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How to Become a Customer-Centric Company

Understand the key drivers of a customer-centric strategy

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Next Level CX: The Brands That Are Getting It Right

The 6 elements of an exceptional customer experience

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Customer-Centricity in Retail: Are you on track for 2018?

A data-driven exploration of the future of online retail

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5 Reasons to Invest in a Voice of Customer Solution

Discover the true value of a digital VoC program

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The Customer Experience Has Evolved, Why Haven’t You?

Top tips to help Telecom companies stay ahead

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UX Fundamentals: Concepts, Process & Proving The Value

Everything you need to know about getting started with UX

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UX Fundamentals: Interaction Design

The 6-step process for building great interactions that delight your users

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Designing A Checkout Flow That Converts

We analyzed hundreds of customer journeys to gather these 16 top tips

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Mobile Commerce Optimization

8 simple strategies to create an optimal mobile experience that converts

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Combat Shopping Cart Abandonment

Quick and easy methods to bring back lost customers and keep them

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Idiot Buttons: The Placebo in UX Design

Put users’ minds at ease and increase the perceived value of your UX content

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