Ebooks & Guides

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How to Become a Customer-Centric Company

Understand the key drivers of a customer-centric strategy

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Next Level CX: The Brands That Are Getting It Right

The 6 elements of an exceptional customer experience

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Customer-Centricity in Retail: Are you on track for 2018?

A data-driven exploration of the future of online retail

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5 Reasons to Invest in a Voice of Customer Solution

Discover the true value of a digital VoC program

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The Customer Experience Has Evolved, Why Haven’t You?

Top tips to help Telecom companies stay ahead

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UX Fundamentals: Concepts, Process & Proving The Value

Everything you need to know about getting started with UX

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UX Fundamentals: Interaction Design

The 6-step process for building great interactions that delight your users

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Designing A Checkout Flow That Converts

We analyzed hundreds of customer journeys to gather these 16 top tips

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Mobile Commerce Optimization

8 simple strategies to create an optimal mobile experience that converts

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Combat Shopping Cart Abandonment

Quick and easy methods to bring back lost customers and keep them

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Idiot Buttons: The Placebo in UX Design

Put users’ minds at ease and increase the perceived value of your UX content

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