Fallstudien

Finde heraus wie Usabilla mithilfe von User Feedback großen Marken dabei hilft ihre geschäftliche Position zu verbessern

Logo Build.com

“It helps me know for certain I’m identifying the correct problem so I don’t have to take stabs in the dark. I know what the problem is so I can tackle it and make changes and immediately measure those changes to see if we were able to move the needle - that saves a lot of time. ”

Chrystal Jaeger,
UX/UI Researcher & Designer,
Build.com

Logo Sage

“With Usabilla, we can understand the entire user journey. It's important to know what you want to test and why, and to continuously capture feedback so you can always be improving.”

Lucy Taylor,
Associate Product Manager,
Sage

Logo Bloomon

“For a company whose mission it is to spread happiness, Usabilla is a great solution to measure and understand what happiness means for our customers.”

Maarten Vriesen,
UX Designer,
Bloomon

Logo Transilien

“Usabilla really enabled us to understand our customers and their expectations. Implementing Usabilla’s Voice of Customer (VoC) Solution has allowed us to understand patterns in data and more importantly, understand the “why” behind those patterns.”

Melanie le Nen,
Online Marketing Manager,
Transilien

Logo United Wardrobe

“Usabilla helps us to validate whether internally made assumptions are actually true, and therefore determine the direction of our ongoing plans according to the customer’s wants and needs.”

Arno Nijhof,
Product Manager,
United Wardrobe

Logo KLM

“When the app is an amazing service tool for our frequent flyers, users will return to book their flights and buy ancillaries, which will in turn have a direct impact on revenue. Gathering feedback via Usabilla helped us to improve our app.”

Stijn Bannier,
Product Manager Mobile,
KLM

Logo Mediafin

“Mit Usabilla konnten wir die Probleme unserer Kunden identifizieren und sie angehen, sobald sie auftraten. Darüber hinaus können wir die Arbeit der Designer auf der Grundlage des Feedbacks von unseren Endnutzern priorisieren.”

Oya Uçar,
Customer Base Manager,
Mediafin

Logo Coolblue

“I would recommend Usabilla because it allows companies to get new insights and inspiration from a customer perspective by simply asking a vitally important question: Why?”

Shariar Khalili,
Senior Landing Page Specialist,
Coolblue

Logo Apollo

“We have always considered ourselves to be customer-focused. Whenever we have large projects, we always analyze our data to ensure each channel is fully optimized. With Usabilla, we now have the possibility to gather feedback from our website visitors in each step of their journey adding a constant stream of qualitative data which allows us to improve channels each and every day.”

Matthias Lewin,
PO - Digital Channels Optimization,
Apollo

Logo VisionDirect

“Why Usabilla? Because of its duality of options, as opposed to the other feedback providers which are extremely basic in their functionalities.”

Gunars Vucens,
UX Design Manager,
VisionDirect

Logo Transavia

“I would recommend Usabilla to everyone who wants a clear overview of customer feedback on every digital touchpoint.”

Vanja Mlaco,
Direct Sales,
Transavia

Logo Vodafone

“Usabilla enables us to continuously monitor and improve the customer experience on our website; we are able to identify issues and prioritize improvements in a quick and easy way.”

Pieter Honig,
Digital Business Analyst,
Vodafone

Logo Aer Lingus

“Usabilla enables us to pin-point the issue and provide useful information, metadata and visual context of what is happening. This reduces investigation and resolution time for these bugs by up to 50%.”

Catherine Wilson,
Lead UX Strategy Designer,
Aer Lingus

Logo Sohosted

“Thanks to the simplicity and effectiveness of Usabilla, we have solved all major usability problemsand conversion rates have skyrocketed.”

Lauris Kooi,
Online Marketeer,
Sohosted

Logo Virgin

“The ability to see exactly what a customer is looking at when logging feedback has proved invaluable.”

Matthew Walsh,
Online Trading Conversion Manager,
Virgin

Logo Build.com

“As somebody who has reviewed almost all feedback vendors on the market, I would absolutely recommend Usabilla to anybody looking to collect onsite feedback.”

Marshal Downey,
Strategic Partnership Coordinator,
Build.com

Logo WE Fashion

“We get very diverse feedback – from compliments and suggestions, to complaints and checkout issues. The tool helps us to quickly act on negative user experiences and optimize our website to match our customers’ needs and expectations.”

Matthijs Bionda,
Online Marketer,
WE Fashion

Logo Lufthansa

“Die Screenshot Funktion ist von unschätzbarem Wert. Sie macht es wesentlich einfacher, Bedenken der Kunden nachzuvollziehen und zu verstehen.”

Corinna Birkhofer,
Online Sales & Analysis,
Lufthansa

Logo T-Mobile

“We did not find [our previous feedback method] very useful in the processing of customer feedback, as we did not know which part of the page the comment was about.”

Margot van Pelt,
Web Analyst & Optimization Specialist,
T-Mobile

Logo SJ

"Listening to the user’s voice is the most powerful tool you can have. Usabilla empowered us to do so.”

Johan Wistrand,
Customer Experience Manager,
SJ

Logo Autotrack

“I can easily recommend Usabilla to anyone who’s looking for a versatile way to collect user friendly feedback. Usabilla is in fact much more than collecting feedback – we are yet exploring new ways to connect with our customers through Usabilla.”

Pim Hutjens,
Product Manager,
Autotrack

Logo Menzis

“The simplicity and intuitive design of Usabilla Live makes it very easy to use. This allows us to integrate Usabilla into the daily workflow of our organization – something we couldn’t manage before with Kampyle.”

Navajo Broere,
Content Manager,
Menzis

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