E-Books & Guides
Lade Dir gratis unsere großartigen UX und E-Commerce E-Books runter!
Deutsche E-Books & Guides
Der Ultimative Guide zu Kundenfeedback
Unsere besten Kundenfeedback Praktiken and Prinzipien
Digitale Transformation: Das Zeitalter des digitalen Kunden
Entdecke Trends in der digitalen Kundenerfahrung und wie leitende Führungskräfte digitale Strategie überdenken.
Wie man ein kundenorientiertes Unternehmen wird
Verstehe die Schlüsselfaktoren einer kundenorientierten Strategie
Englische E-Books & Guides
The User Experience (UX) Research Guide
Everything you need to know to conduct a successful user research program.
How the Financial Industry Should Use Digital Feedback to Boost Customer Loyalty
Discover how financial institutions can collect feedback to improve the digital experience and build long-lasting relationships with customers.
How to Use Real-Time Feedback for Bug Tracking
Learn how to use real-time feedback to fix bugs and create a seamless customer experience.
The Complete Guide to User Experience Metrics
How to use the most popular UX metrics, improve the user experience and prove the ROI of your projects.
The importance of VoC in times of Crisis
Adapt your CX strategy to stay connected with your customers.
The Ultimate Guide to Customer Feedback
Our best customer feedback practices and principles
10 Things to Consider when selecting a Voice of Customer Solution
Gain a deeper understanding of how to choose the right solution.
How to Become a Customer-Centric Company
Understand the key drivers of a customer-centric strategy
Next Level CX: The Brands That Are Getting It Right
The 6 elements of an exceptional customer experience
UX Fundamentals: Concepts, Process & Proving The Value
Everything you need to know about getting started with UX
UX Fundamentals: Interaction Design
The 6-step process for building great interactions that delight your users
Designing A Checkout Flow That Converts
We analyzed hundreds of customer journeys to gather these 16 top tips
Mobile Commerce Optimization
8 simple strategies to create an optimal mobile experience that converts
Combat Shopping Cart Abandonment
Quick and easy methods to bring back lost customers and keep them
Idiot Buttons: The Placebo in UX Design
Put users’ minds at ease and increase the perceived value of your UX content