E-Books & Guides
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Deutsche E-Books & Guides
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Englische E-Books & Guides
Transforming the Voice of the Customer
How to execute a VoC program that is customer-centric and actionable.
The Ultimate Guide to Customer Feedback
Our best customer feedback practices and principles
10 Things to Consider when selecting a Voice of Customer Solution
Gain a deeper understanding of how to choose the right solution.
Building a Best-in-Class Voice of Customer program in 10 Steps
Everything you need to know to get the most out of a VoC Program.
Empowering Digital Transformations
Discover the challenges and opportunities enterprises are facing.
Voice of the Customer: Ways to Win Executive Buy-in
A play-by-play resource to help get C-Suite buy-in for your VoC programs.
Voice of Customer Programs in a ROI World
This report provides VoC leaders a way to measure the ROI from their VoC programs.
The Future of Banking is Digital and Customer-Centric
Stay up to date on digital & CX trends affecting financial services.
How to Become a Customer-Centric Company
Understand the key drivers of a customer-centric strategy
Next Level CX: The Brands That Are Getting It Right
The 6 elements of an exceptional customer experience
Customer-Centricity in Retail: Are you on track for 2018?
A data-driven exploration of the future of online retail
5 Reasons to Invest in a Voice of Customer Solution
Discover the true value of a digital VoC program
The Customer Experience Has Evolved, Why Haven’t You?
Top tips to help Telecom companies stay ahead
UX Fundamentals: Concepts, Process & Proving The Value
Everything you need to know about getting started with UX
UX Fundamentals: Interaction Design
The 6-step process for building great interactions that delight your users
Designing A Checkout Flow That Converts
We analyzed hundreds of customer journeys to gather these 16 top tips
Mobile Commerce Optimization
8 simple strategies to create an optimal mobile experience that converts
Combat Shopping Cart Abandonment
Quick and easy methods to bring back lost customers and keep them
Idiot Buttons: The Placebo in UX Design
Put users’ minds at ease and increase the perceived value of your UX content