Ebooks & Guides
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Deutsche Ebooks & Guides
English E-books & Guides
How to Become a Customer-Centric Company
Understand the key drivers of a customer-centric strategy
Next Level CX: The Brands That Are Getting It Right
The 6 elements of an exceptional customer experience
Customer-Centricity in Retail: Are you on track for 2018?
A data-driven exploration of the future of online retail
5 Reasons to Invest in a Voice of Customer Solution
Discover the true value of a digital VoC program
The Customer Experience Has Evolved, Why Haven’t You?
Top tips to help Telecom companies stay ahead
UX Fundamentals: Concepts, Process & Proving The Value
Everything you need to know about getting started with UX
Designing A Checkout Flow That Converts
We analyzed hundreds of customer journeys to gather these 16 top tips
Idiot Buttons: The Placebo in UX Design
Put users’ minds at ease and increase the perceived value of your UX content