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Cookie policy

This page contains our cookie policy. It explains which type of cookies are being used and has more in-depth information on the services we use and their cookies. Cookies do not harm your computer.


What is a cookie?

A cookie is a small text file that is stored on your computer by your web browser when visiting a website. Cookies can be used to store certain preferences of a website (e.g. you don’t have to login every time you visit the site) or track if you have visited that site before. Cookies cannot do any harm to your computer and are managed by your web browser (e.g. Google Chrome, Firefox, Internet Explorer).

Our cookie policy

To make full use of Usabilla and its services you need to accept cookies. Without cookies you can still visit our homepage, but you cannot log in to use our services. We need to set a cookie to check if you are logged in or not. If you would like to limit or block the usage of cookies you can do so in your browser settings. These settings differ between browsers. For an overview of the different setting per browser, please check this site.

Types of cookies

  • Strictly Necessary

    Without these cookies our services might not function correctly. For example, our session cookie is strictly necessary because it shows us if a user is logged in.

  • Performance

    We use several services to track anonymously which pages visitors visit on our website. We use this aggregated data for improvement analysis.

  • Functionality

    We use these cookies to remember certain choices you have made. Think of a “remember me” cookie, so you don’t have to login every time you visit our website.

  • Targeting

    These cookies are linked to third party services like Facebook and Google+. Third party services might use the information on your visit (e.g. type of website) to show you ads which are more personalized.

What cookies do we use?

Cookie name Cookie type Cookie purpose
PHPSESSID Strictly Necessary This is the Usabilla session cookie. It determines if a user is logged in or not.
REMEMBERME Functionality This cookie is placed when a visitors checks the “remember me” option when logging in. It means we keep the session cookie for a longer period and the visitors doesn’t have to log in every time he or she visits the website.
usabilla.live_setup_info, usabilla.live_triggers_info Functionality We use these kind of cookies to know if you have closed certain help messages in our admin. This helps us to hide these messages from you in the future.
__utma, __utmc, __utmc Performance These types of cookies are used by Google Analytics. We use Google Analytics to collect aggregated data on the usage of our website (e.g. how many people visited certain pages, how long they stayed on our website, etc.). For more info on these cookies visit the Google Analytics privacy statement.
hblid, wcsid, olfsk, _okbk, _ok, _oklv, omp__super_properties Performance These cookies are used by Olark Chat to identify user visits. We use Olark Chat to offer live support chat functionality to our clients and website visitors. For more information on these cookies visit the Olark Chat help center.
km_ai, km_lv, km_ni, km_uq Performance These types of cookies are used by Kissmetrics. We use Kissmetrics to get more in-dept knowledge which features our visitors use. Based on this data we can continuously improve our product. For more info on these cookies visit the Kissmetrics privacy statement.
optimizelyEndUserId, optimizelyBucket, optimizelyCustomEvents, external_[ProjectId]_end_user_id Performance These types of cookies are used by Optimizely. We use Optimizely to A/B test our website. This means we can show different variations of parts of our website to users. We use the aggregated data to see which variation performs best and this way optimize the user experience on our website. For more info on these cookies visit the Optimizely knowledge base
PREF, NID, HSID, SSID, APISID, SAPISID, S, SS, SID, BEAT Targeting These cookies are used by the Google+ social share button. We use this service to show you have “liked” our website on the Google+ social network.
datr, lu, c_user, fr, xs, p, presence, act, sub Targeting These cookies are used by the Facebook social like button. We use this service to show you have “liked” our website on the Facebook social network. For more info on these cookies visit Facebook help.