Case Studies

See how Usabilla helps big brands improve their business with user feedback

"I would recommend Usabilla to everyone who wants a clear overview of customer feedback on every digital touchpoint."

Vanja Mlaco
Direct Sales, Transavia

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"Usabilla enables us to continuously monitor and improve the customer experience on our website; we are able to identify issues and prioritize improvements in a quick and easy way."

Pieter Honig
Digital Business Analyst, Vodafone

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"Thanks to the simplicity and effectiveness of Usabilla, we have solved all major usability problemsand conversion rates have skyrocketed."

Lauris Kooi
Online Marketeer, SoHosted

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"Usabilla enables us to pin-point the issue and provides useful information, metadata and visual context of what is happening. This reduces investigation and resolution time for these bugs by up to 50%."

Catherine Wilson
Lead UX Strategy Designer, Aer Lingus

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“The screenshot function is invaluable. It makes it much easier to reproduce and understand customers’ concerns.”

Corinna Birkhofer
Online Sales & Analysis, Lufthansa

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"Listening to the user’s voice is the most powerful tool you can have. Usabilla empowered us to do so.”

Johan Wistrand
Customer Experience Manager, SJ

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“As somebody who has reviewed almost all feedback vendors on the market, I would absolutely recommend Usabilla to anybody looking to collect onsite feedback.”

Marshal Downey
Strategic Partnership Coordinator, Build.com

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“The simplicity and intuitive design of Usabilla Live makes it very easy to use. This allows us to integrate Usabilla into the daily workflow of our organization – something we couldn’t manage before with Kampyle.”

Navajo Broere
Content Manager, Menzis

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“We did not find [our previous feedback method] very useful in the processing of customer feedback, as we did not know which part of the page the comment was about.”

Margot van Pelt
Web Analyst & Optimization Specialist, T-Mobile

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“I can easily recommend Usabilla to anyone who’s looking for a versatile way to collect user friendly feedback. Usabilla is in fact much more than collecting feedback – we are yet exploring new ways to connect with our customers through Usabilla.”

Pim Hutjens
Product Manager, AutoTrack

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“We get very diverse feedback – from compliments and suggestions, to complaints and checkout issues. The tool helps us to quickly act on negative user experiences and optimize our website to match our customers’ needs and expectations.”

Matthijs Bionda
Online Marketer, WE Fashion

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“The ability to see exactly what a customer is looking at when logging feedback has proved invaluable.”

Matthew Walsh
Online Trading Conversion Manager, Virgin

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