Case Studies

See how Usabilla helps big brands improve their business with user feedback

“The screenshot function is invaluable. It makes it much easier to reproduce and understand customers’ concerns.”

Corinna Birkhofer, Online Sales & Analysis

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"Listening to the user’s voice is the most powerful tool you can have. Usabilla empowered us to do so.”

Johan Wistrand, Customer Experience Manager

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“As somebody who has reviewed almost all feedback vendors on the market, I would absolutely recommend Usabilla to anybody looking to collect onsite feedback.”

Marshal Downey, Strategic Partnership Coordinator

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“The simplicity and intuitive design of Usabilla Live makes it very easy to use. This allows us to integrate Usabilla into the daily workflow of our organization – something we couldn’t manage before with Kampyle.”

Navajo Broere, Content Manager

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“We did not find [our previous feedback method] very useful in the processing of customer feedback, as we did not know which part of the page the comment was about.”

Margot van Pelt, Web Analyst & Optimization Specialist

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“I can easily recommend Usabilla to anyone who’s looking for a versatile way to collect user friendly feedback. Usabilla is in fact much more than collecting feedback – we are yet exploring new ways to connect with our customers through Usabilla.”

Pim Hutjens, Product Manager

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“We get very diverse feedback – from compliments and suggestions, to complaints and checkout issues. The tool helps us to quickly act on negative user experiences and optimize our website to match our customers’ needs and expectations.”

Matthijs Bionda, Online Marketer
WE Fashion

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“The ability to see exactly what a customer is looking at when logging feedback has proved invaluable.”

Matthew Walsh, Online Trading Conversion Manager

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