3 Reasons Why You Should Start Using a VoC Solution
In a society where consumers are more invested in the products and services that they use, it’s clear that giving your customers a voice is key for surviving in fast-paced m…
Articles under
Tag: voice of customer
Das Kundenorientierte Framework: Ask, Analyze, Act (Fragen, Analysieren, Handeln)
Für kundenorientierte Unternehmen stehen ihre Kunden immer an erster Stelle. In solchen Unternehmen sind Kundendaten essentiell, da sie einem die Erwartungen dieser vermittel…
Weshalb Dein Gesamtes Team Voice of Customer Insights Benötigt
„Ich denke, dass es sehr wichtig ist eine Feedback-Schleife zu haben, in der du konstant darüber nachdenken kannst was du bisher getan hast, und wie du es besser machen kan…
The Customer-Centric Framework: Ask, Analyze, Act
Customer-centric companies always put customers first. In such companies, customer data is an essential asset as it could tell you the hidden expectations and aspirations of y…
Become Customer-Centric With a Voice of Customer (VoC) Solution
Making your organization customer-centric is a journey. You need a strategy to move through different stages of maturity. At the center of that strategy stands customer insigh…
Where Are You With Customer-Centricity?
Customer-focused companies have the highest average three-year growth in sales. Only 13% of organizations achieve this level of customer-centricity, though. More companies bec…
Accessible for All: How to Improve Accessibility of Your Websites, Apps and Other Digital Experiences
Optimize Customer Experience (CX) or fall behind your competitors. That is today’s ultimatum in the business world. To achieve optimal CX, you need to create accessibility f…
Why Social Media Can’t Replace a Voice of Customer Solution
Social media is an excellent place for a business to engage with its market. You can attract followers, build an audience, and share insights. It seems like going social could…
Personalization: The Differentiator You Need to Stay Ahead in Retail
Customers have come to expect a fully-personalized eCommerce experience. Retailers are stepping up their game with hyper-targeted content and recommendations to create excepti…