Digital user experience (UX) is the overall experience a customer or user has with a specific digital touchpoint. This includes
A new video is live from our Simplifying CX video series where we tackle the biggest customer experience (CX) challenges
You’ve likely heard the statistics: 80% of companies believe they offer a “superior” customer experience, but only 8% of their
As May 25th is approaching, you might want to know how the new law affects collecting and processing user feedback.
The importance of your customer’s experience online is growing faster than ever. Mobile has become the first channel millennials worldwide
At Usabilla, our goal is to help our customers collect feedback in the most innovative way; now and in the
From tailored news feeds that show them the stories they want to read, to online shopping suggestions that fill their
Visitor intent is a key UX metric. Yet, the jury is still out on how best to track it. Things