How to “Quantify” Feedback and Avoid Tunnel Vision
While teams that actively collect user feedback are ahead of the game, some want to turn art into science by quantifying the user feedback they’ve collected. Quantitative …
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User Feedback: Adding a New Dimension to Your Analytics
Today’s companies know they need to be optimizing their digital channels to stay ahead, but how exactly do they do it? And where do they start? Some will tell you that there…