Not long ago, offline was the primary channel for shopping. However, with so many restrictions due to the COVID-19 pandemic,
Digital user experience (UX) is the overall experience a customer or user has with a specific digital touchpoint. This includes
The way consumers interact with banks is transforming. Customers have more access to manage their finances online and their expectations
Funda, based in Amsterdam, is the most visited housing website in the Netherlands. Their website serves realtors as well as
Usabilla recently launched its new CX analytics solution, a platform that offers a flexible environment for users to combine, segment,
The majority of people — 93%— look to consumer reviews before making a purchase. They’re 91 million strong and account
For modern companies, there is a growing number of opportunities to capture feedback from customers. That’s because the smartest brands
Trainline has grown tremendously in the past few years, expanding across Europe and recently progressing to launch on the London Stock