From a bad experience in the payment process to a product improvement suggestion, your company can receive all sorts of feedback. Once feedback is analyzed and structured, it …
Pour un grand nombre de consommateurs, la simple évocation de Black Friday est synonyme d’effroi et d’anxiété. On pense alors, à d’interminables files d’attente de…
Il ne fait aucun doute que l’expérience client (CX) a une influence primordiale sur la compétitivité d’une entreprise et, est l’heure actuelle un véritable facteur d…
The image of Black Friday is enough to make anybody anxious. With huge lines of cold shoppers excitedly waiting outside of stores and some even camping out the night before, i…
Chime in with the words user experience and user-centered design and cue the eye rolls for sounding like a broken record. Usability, however, is a tune that hasn’t been play…
Without a doubt, Customer Experience (CX) is a key differentiator for future-proof companies. According to a Walker study, 86% of buyers will pay more for a better customer ex…
The value of listening to customer feedback is often clear, but deciding which customer experience (CX) vendor is the right fit for your organization is another story. When ex…
Our team sat down with Meg Wilson, Digital Product Lead at P&O Cruises Australia, to hear how they gather customer feedback with Usabilla and how doing so earned them this…
Survey questions come in two main varieties: open-ended and closed-ended. When creating excellent online surveys, it’s critical you make proper use of both question types an…
Wir alle wissen, dass der beste Weg, um Deine Website, Dein Produkt oder Deine Services zu verbessern ist, auf Deine User zu hören. Aber woher weißt Du, welche Fragen Du ste…