Les ventes en ligne prennent Black Friday d’assaut
Pour un grand nombre de consommateurs, la simple évocation de Black Friday est synonyme d’effroi et d’anxiété. On pense alors, à de gigantesques files d’attentes à …
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Mesurer la performance de l’Expérience Client Au-delà du Net Promotor Score (NPS)
Il ne fait aucun doute que l’expérience client (CX) a une influence primordiale sur la compétitivité d’une entreprise et, est á l’heure actuelle un véritable facteu…
Ecommerce Takes Over Black Friday
The image of Black Friday is enough to make anybody anxious. With huge lines of cold shoppers excitedly waiting outside of stores and some even camping out the night before, i…
Usability: What It Means & How to Get There
Chime in with the words user experience and user-centered design and cue the eye rolls for sounding like a broken record. Usability, however, is a tune that hasn’t been play…
Measure CX Performance: Looking Beyond Net Promoter Score
Without a doubt, Customer Experience (CX) is a key differentiator for future-proof companies. According to a Walker study, 86% of buyers will pay more for a better customer ex…
Usabilla Ranks in Forrester’s Now Tech: Voice of the Customer Vendors Report
The value of listening to customer feedback is often clear, but deciding which customer experience (CX) vendor is the right fit for your organization is another story. When ex…
An Interview with P&O Cruises Australia: Awarded for Taking CX to Heart
Our team sat down with Meg Wilson, Digital Product Lead at P&O Cruises Australia, to hear how they gather customer feedback with Usabilla and how doing so earned them this…
A Deep Dive into Surveys: Open Ended Vs. Closed-Ended
Survey questions come in two main varieties: open-ended and close-ended. When creating excellent online surveys, it’s critical you make proper use of both question types and…
Aktives Feedback: Die besten Fragen, die Du Deinen Usern stellen solltest
Wir alle wissen, dass der beste Weg, um Deine Website, Dein Produkt oder Deine Services zu verbessern ist, auf Deine User zu hören. Aber woher weißt Du, welche Fragen Du ste…
The Tealium and Usabilla Integration: A Data Transformation
Ever wondered if you could tap into your user’s needs in real time? What if you could customize your customer experience as your users navigate through your pages? With the …