The Most Common Retail Nightmares (and how to fix them)
We’ve all been there. You go into a store for a new outfit- immediately a sales associate greets you, and it quickly becomes clear they’re not going to leave you alone. Yo…
Articles under
Tag: feedback
10 Gründe, Warum Du Nach User Feedback Fragen Solltest
Wir alle wissen, dass die Optimierung der Benutzer- und Kundenerfahrung für den langfristigen Geschäftserfolg, insbesondere in der E-Commerce-Branche, entscheidend ist. Vor …
Weshalb Dein Gesamtes Team Voice of Customer Insights Benötigt
„Ich denke, dass es sehr wichtig ist eine Feedback-Schleife zu haben, in der du konstant darüber nachdenken kannst was du bisher getan hast, und wie du es besser machen kan…
How Digital Transformation Brings Positive Changes in Customer Experience
In the formative days of the Internet, when it wasn’t quite ruling the roost, deciphering customer behaviors used to be something beyond the scope of the particular organiza…
Getting the Most Value out of Your Customers’ Data: Managing Your Feedback Inbox
If your organization is eager to take a more customer-centric approach, collecting customer feedback is the best place to start. Your customers can tell you exactly what they …
Become Customer-Centric With a Voice of Customer (VoC) Solution
Making your organization customer-centric is a journey. You need a strategy to move through different stages of maturity. At the center of that strategy stands customer insigh…
How Hyper-Personalization Lets You Target Your Customers in the Here and Now
From tailored news feeds that show them the stories they want to read, to online shopping suggestions that fill their baskets with their favorite gift ideas, your customers no…
Accessible for All: How to Improve Accessibility of Your Websites, Apps and Other Digital Experiences
Optimize Customer Experience (CX) or fall behind your competitors. That is today’s ultimatum in the business world. To achieve optimal CX, you need to create accessibility f…
Personalization: The Differentiator You Need to Stay Ahead in Retail
Customers have come to expect a fully-personalized eCommerce experience. Retailers are stepping up their game with hyper-targeted content and recommendations to create excepti…
Usabilla Live Feature Update: May 2015
It’s been a fair while since our last major feature announcement. That’s not say we haven’t been busy – things have been crazier than ever! We’ve been working ha…