Often times, SaaS vendors get so wrapped up in their own products, it becomes difficult to remember that there is
As customer engagements shift rapidly to digital channels, 2019 will be a critical moment for brands to adapt. Business leaders
As the digital age continues to change existing markets, organizations are transforming, evolving and redefining their strategies to adapt to
We are in the age of the digital customer. Expectations have shifted and the promise of superb digital experiences is
On the 21st of November 2018, Chattermill and Usabilla collaborated to bring the second edition of our Experience Meetup. The
Brands are battling to provide superior experiences across channels to win over customers, but are too many focusing on the
Amsterdam, (10th of July 2018), Rabobank has implemented Usabilla’s Voice of Customer Solution (VOC) to better understand its customers and
New research from Gartner reveals that 25 percent of customer service operations will use virtual customer assistants (VCAs) by 2020.