What SaaS Companies Need to Know About the Success Gap
Often times, SaaS vendors get so wrapped up in their own products, it becomes difficult to remember that there is a whole world outside of their software. They know the featur…
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Atteindre la maturité digitale en adoptant une approche orientée client
Tandis que la révolution numérique apporte son lot de changements sur les marchés existants, les entreprises se transforment, évoluent et redéfinissent leurs stratégies …
Observations: L’ère de l’expérience numérique
À l’ère de l’expérience utilisateur les attentes des consommateurs ont changé et la promesse d’inoubliables expériences digitales constitue désormais la norme.…
Achieving Digital Maturity through Customer-Centricity
As the digital age continues to change existing markets, organizations are transforming, evolving and redefining their strategies to adapt to new trends and market demands tha…
Top 5 Digital Experience Trends for 2019
As customer engagements shift rapidly to digital channels, 2019 will be a critical moment for brands to adapt. Business leaders will be tackling the challenges that come with …
The Age of the Digital Customer [New Report]
We are in the age of the digital customer. Expectations have shifted and the promise of superb digital experiences are now the standard. In 2019, “digital” is on the minds…
Usabilla x Chattermill Experience Meetup
On the 21st of November 2018, Chattermill and Usabilla collaborated to bring the second edition of our Experience Meetup. The event was held in our newly opened office space a…
Customer Effort Score: The New Experience Metric
Brands are battling to provide superior experiences across channels to win over customers, but are too many focusing on the wrong metrics? While many companies focus on scores…
Rabobank Benutzt Usabilla, um Nahtlose Digitale Erlebnisse zu Schaffen
Amsterdam (18. Juli 2018), Rabobank, eine der größten niederländischen Banken, hat Usabillas Voice of Customer (VoC) Lösung implementiert, um ihren Kunden und ihre Reise d…
Rabobank has Implemented Usabilla to Create Seamless Digital Experiences
Amsterdam, (10th of July 2018), Rabobank has implemented Usabilla’s Voice of Customer Solution (VOC) to better understand its customers and their journeys through Rabobank…