Usabilla x Chattermill Experience Meetup
On the 21st of November 2018, Chattermill and Usabilla collaborated to bring the second edition of our Experience Meetup. The event was held in our newly opened office space a…
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Customer Effort Score: The New Experience Metric
Brands are battling to provide superior experiences across channels to win over customers, but are too many focusing on the wrong metrics? While many companies focus on scores…
Rabobank Benutzt Usabilla, um Nahtlose Digitale Erlebnisse zu Schaffen
Amsterdam (18. Juli 2018), Rabobank, eine der größten niederländischen Banken, hat Usabillas Voice of Customer (VoC) Lösung implementiert, um ihren Kunden und ihre Reise d…
Rabobank has Implemented Usabilla to Create Seamless Digital Experiences
Amsterdam, (10th of July 2018), Rabobank has implemented Usabilla’s Voice of Customer Solution (VOC) to better understand its customers and their journeys through Rabobank…
The Dos and Don’ts of Chatbots
New research from Gartner reveals that 25 percent of customer service operations will use virtual customer assistants (VCAs) by 2020. VCAs and chatbots already exist within th…