We’ve all been there. You go into a store for a new outfit- immediately a sales associate greets you, and
New research from Gartner reveals that 25 percent of customer service operations will use virtual customer assistants (VCAs) by 2020.
In the formative days of the Internet, when it wasn’t quite ruling the roost, deciphering customer behaviors used to be
Customer-centric companies always put customers first. In such companies, customer data is an essential asset as it could tell you
If your organization is eager to take a more customer-centric approach, collecting customer feedback is the best place to start.
Making your organization customer-centric is a journey. You need a strategy to move through different stages of maturity. At the
Customer-focused companies have the highest average three-year growth in sales. Only 13% of organizations achieve this level of customer-centricity, though.
As May 25th is approaching, you might want to know how the new law affects collecting and processing user feedback.