Rabobank has Implemented Usabilla to Create Seamless Digital Experiences
Amsterdam, (10th of July 2018), Rabobank has implemented Usabilla’s Voice of Customer Solution (VOC) to better understand its customers and their journeys through Rabobank…
Articles under
Tag: customer experience
The Most Common Retail Nightmares (and how to fix them)
We’ve all been there. You go into a store for a new outfit- immediately a sales associate greets you, and it quickly becomes clear they’re not going to leave you alone. Yo…
Countdown für die DSGVO – Kein Grund zur Panik und die Richtige Vorbereitung
Wenn Du mit der Erhebung und Verwaltung von personenbezogenen Daten in Deiner Organisation betraut bist, hast Du Dir vielleicht schon den 25. Mai im Kalender markiert. An die…
Weshalb Dein Gesamtes Team Voice of Customer Insights Benötigt
„Ich denke, dass es sehr wichtig ist eine Feedback-Schleife zu haben, in der du konstant darüber nachdenken kannst was du bisher getan hast, und wie du es besser machen kan…
The Dos and Don’ts of Chatbots
New research from Gartner reveals that 25 percent of customer service operations will use virtual customer assistants (VCAs) by 2020. VCAs and chatbots already exist within th…
How Digital Transformation Brings Positive Changes in Customer Experience
In the formative days of the Internet, when it wasn’t quite ruling the roost, deciphering customer behaviors used to be something beyond the scope of the particular organiza…
The Customer-Centric Framework: Ask, Analyze, Act
Customer-centric companies always put customers first. In such companies, customer data is an essential asset as it could tell you the hidden expectations and aspirations of y…
Getting the Most Value out of Your Customers’ Data: Managing Your Feedback Inbox
If your organization is eager to take a more customer-centric approach, collecting customer feedback is the best place to start. Your customers can tell you exactly what they …
Become Customer-Centric With a Voice of Customer (VoC) Solution
Making your organization customer-centric is a journey. You need a strategy to move through different stages of maturity. At the center of that strategy stands customer insigh…
Where Are You With Customer-Centricity?
Customer-focused companies have the highest average three-year growth in sales. Only 13% of organizations achieve this level of customer-centricity, though. More companies bec…