Forrester & Usabilla Webinar: 2019 CX Predictions
On Thursday, December 6th, we were thrilled to invite Forrester analyst Faith Adams for an exclusive webinar, hosted by Usabilla’s Katie Hickey, which explored Forrester’s…
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Analyticsdagarna 2018
Usabilla attended Analyticsdagarna, “Sweden’s Leading Event in Measurement and Digital Analysis” on November 14th in Stockholm. The event took place in the Bryggarsalen,…
STHLM Xperience Conference 2018
Usabilla attended the STHLM Xperience Conference, organized by our partner Claremont during the World Usability Day on November 8th in the heart of Stockholm. The theme of thi…
Measure CX Performance: Looking Beyond Net Promoter Score
Without a doubt, Customer Experience (CX) is a key differentiator for future-proof companies. According to a Walker study, 86% of buyers will pay more for a better customer ex…
An Interview with P&O Cruises Australia: Awarded for Taking CX to Heart
Our team sat down with Meg Wilson, Digital Product Lead at P&O Cruises Australia, to hear how they gather customer feedback with Usabilla and how doing so earned them this…
Wir Nehmen als Offizieller Sponsor an der CEM Interactive teil!
Wir freuen uns darauf, an der CEM Interactive vom 23.-24. Oktober teilzunehmen und als offizieller Sponsor aufzutreten! Die Veranstaltung wurde für CX-Experten und C-Level-F…
Defining Co-Creation & Why It Works
While there is certainly a lot of buzz around optimizing the customer experience, co-creation rarely comes up. Is there a difference between the two? Yes and no. Here is a bre…
The Tealium and Usabilla Integration: A Data Transformation
Ever wondered if you could tap into your user’s needs in real time? What if you could customize your customer experience as your users navigate through your pages? With the …
3 Steps to Assembling Your Voice of Customer Toolbox
You know when you move into your first dorm room or apartment and realize how helpful a toolbox can be. Hanging pictures on the wall, securing furniture, fixing odds and ends …
Kundenrückgewinnung: Mache aus schlechten Erfahrungen unvergesslich gute Momente
Nicht einmal die besten Strategien oder Prozesse können verhindern, dass etwas hin und wieder schief geht. Es ist unvermeidlich: Jedes Unternehmen verliert an einem gewissen …