What SaaS Companies Need to Know About the Success Gap
Often times, SaaS vendors get so wrapped up in their own products, it becomes difficult to remember that there is a whole world outside of their software. They know the featur…
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Les 5 tendances en terme d’expérience utilisateur en 2019
Alors que les consommateurs sont de plus en plus nombreux à engager des intéractions en ligne, 2019 sera, pour les plus grandes marques, une année critique. En effet, ce se…
Achieving Digital Maturity through Customer-Centricity
As the digital age continues to change existing markets, organizations are transforming, evolving and redefining their strategies to adapt to new trends and market demands tha…
Top 5 Digital Experience Trends for 2019
As customer engagements shift rapidly to digital channels, 2019 will be a critical moment for brands to adapt. Business leaders will be tackling the challenges that come with …
Usabilla Announces Partnership with Salesforce for Intelligent Feedback Management
From a bad experience in the payment process to a product improvement suggestion, your company can receive all sorts of feedback. Once feedback is analyzed and structured, it …
Forrester & Usabilla Webinar: 2019 CX Predictions
On Thursday, December 6th, we were thrilled to invite Forrester analyst Faith Adams for an exclusive webinar, hosted by Usabilla’s Katie Hickey, which explored Forrester’s…
Analyticsdagarna 2018
Usabilla attended Analyticsdagarna, “Sweden’s Leading Event in Measurement and Digital Analysis” on November 14th in Stockholm. The event took place in the Bryggarsalen,…
STHLM Xperience Conference 2018
Usabilla attended the STHLM Xperience Conference, organized by our partner Claremont during the World Usability Day on November 8th in the heart of Stockholm. The theme of thi…
Measure CX Performance: Looking Beyond Net Promoter Score
Without a doubt, Customer Experience (CX) is a key differentiator for future-proof companies. According to a Walker study, 86% of buyers will pay more for a better customer ex…
An Interview with P&O Cruises Australia: Awarded for Taking CX to Heart
Our team sat down with Meg Wilson, Digital Product Lead at P&O Cruises Australia, to hear how they gather customer feedback with Usabilla and how doing so earned them this…