The latest Voice of Customer and CX trends | Usabilla Blog https://usabilla.com/blog Articles, tips and insights for building best-in-class Customer Experiences. We empower enterprises with the power of feedback. Thu, 06 Feb 2020 13:52:50 +0000 en-US hourly 1 https://wordpress.org/?v=5.3.2 https://usabilla.com/blog/wp-content/uploads/2018/05/cropped-Social-media-icon-blog-32x32.png The latest Voice of Customer and CX trends | Usabilla Blog https://usabilla.com/blog 32 32 Democratize Your Data: Introducing Powerful CX Analytics for All Usabilla Customers https://usabilla.com/blog/democratize-your-data-introducing-powerful-cx-analytics-for-all-usabilla-customers/ https://usabilla.com/blog/democratize-your-data-introducing-powerful-cx-analytics-for-all-usabilla-customers/#respond Wed, 05 Feb 2020 16:07:43 +0000 https://staging.usabilla.com/blog/?p=22574 Perhaps you’re a customer experience (CX) professional or a Usabilla client collecting feedback. It can be difficult to democratize the process of getting other teams on board and encouraging them to start collecting relevant feedback. This is what we like to call: democratizing your data. Oftentimes, there’s too much feedback coming in from various channels, […]

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Forrester Webinar Recap: 2020 Predictions for CX https://usabilla.com/blog/forrester-webinar-recap-2020-predictions-for-cx/ Thu, 28 Nov 2019 14:18:14 +0000 https://staging.usabilla.com/blog/?p=22482 As we near the end of 2019, it’s again time to reflect and anticipate what’s in store for the coming year. Alongside our partners at Forrester Research, we were grateful to present an exclusive webinar on November 20, 2019. Co-hosted by Forrester’s Vice President and Research Director Harley Manning, and Usabilla’s Katie Hickey, the webinar […]

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What the Trend of Values-Driven Consumers Means for Companies Today https://usabilla.com/blog/what-the-trend-of-values-driven-consumers-means-for-companies-today/ Wed, 20 Nov 2019 13:06:01 +0000 https://staging.usabilla.com/blog/?p=22429 It’s not news that in order for organizations to grow, they must adapt to the times. Expectations today follow a trend: consumers will not buy from brands that do not align with their values. Whether social, political, moral or environmental, issues that matter to consumers must now stand on enterprise agendas. Which companies master the […]

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How to Capitalize on the Feedback Economy https://usabilla.com/blog/how-to-capitalize-on-the-feedback-economy/ Thu, 14 Nov 2019 14:35:18 +0000 https://staging.usabilla.com/blog/?p=22411 The majority of people — 93%— look to consumer reviews before making a purchase. They’re 91 million strong and account for more than $1 trillion in U.S. consumer spending. The digital revolution empowers users to get directly in touch with companies like never before. New and fast digital technologies enable consumers to voice their opinions, […]

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7 Reasons to Attend the Forrester Webinar https://usabilla.com/blog/7-reasons-to-attend-the-forrester-webinar/ Fri, 08 Nov 2019 09:29:52 +0000 https://staging.usabilla.com/blog/?p=22358 With less than two months left until the end of the year, it’s time to close out 2019 and look ahead to what Customer Experience (CX) has in store for us next. Forrester has just come out with their 2020 CX predictions, and we’re so excited to have Harley Manning, Senior Research Director at Forrester, […]

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New Live Capture Functionality for Usabilla for Apps https://usabilla.com/blog/new-live-capture-functionality-for-usabilla-for-apps/ Mon, 21 Oct 2019 14:16:21 +0000 https://staging.usabilla.com/blog/?p=22338 For modern companies, there is a growing number of opportunities to capture feedback from customers. That’s because the smartest brands collect feedback across every possible touchpoint, from online to offline. At Usabilla, we understand that customer journeys don’t stop at the digital platform; the offline experience is just as important. Connecting online and offline feedback, […]

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How Trainline Innovates and Stays on Track with Customer Feedback https://usabilla.com/blog/how-trainline-innovates-and-stays-on-track-with-customer-feedback/ Fri, 18 Oct 2019 11:31:23 +0000 https://staging.usabilla.com/blog/?p=22224 Trainline has grown tremendously in the past few years, expanding across Europe and recently progressing to launch on the London Stock Exchange. As the leading independent rail and coach travel platform, Trainline today brings together millions of routes. It now covers fares and journey times from over 260 rail and coach carriers across 45 countries. There are […]

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Top 4 Highlights from GX2019 https://usabilla.com/blog/top-4-highlights-from-gx2019/ Wed, 09 Oct 2019 15:34:35 +0000 https://staging.usabilla.com/blog/?p=22297 The Usabilla Global Exchange (GX2019) may be over, but there’s still plenty to stew on. The event saw 350+ attendees and a mood score of 4.3 out of 5 to follow. It’s safe to say, we’re happy with the results!   The energy for a customer-centric approach is trickling to all industries. This much was […]

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IBM and Ferguson Awarded for Stand-Out Approach to Feedback During Usabilla Global Exchange https://usabilla.com/blog/ibm-and-ferguson-awarded-for-stand-out-approach-to-feedback-during-usabilla-global-exchange/ Wed, 02 Oct 2019 10:03:57 +0000 https://staging.usabilla.com/blog/?p=22212 AMSTERDAM, October 2, 2019–Usabilla awards IBM and Ferguson during its annual Global Exchange. The event marked the 10 year anniversary of Usabilla and its first global customer event since the acquisition by now-parent company SurveyMonkey in April 2019. Combining over 400 attendees, from CX/UX professionals and Product Owners to C-Level Executives, this year’s Global Exchange […]

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How SDU Continuously Improves its Customer Experience with Usabilla https://usabilla.com/blog/how-sdu-continuously-improves-its-customer-experience-with-usabilla/ Fri, 20 Sep 2019 13:32:35 +0000 https://staging.usabilla.com/blog/?p=22187 AMSTERDAM, September 18, 2019—Sdu, Dutch Publishing Company, selects Usabilla as its Voice of Customer solution to improve the overall customer experience (CX) of its online products and channels.  Sdu’s mission is to put the customer at the heart of all its decisions with the ultimate goal of creating products that are in line with or […]

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