The latest Voice of Customer and CX trends | Usabilla Blog https://usabilla.com/blog Articles, tips and insights for building best-in-class Customer Experiences. We empower enterprises with the power of feedback. Fri, 18 Oct 2019 15:20:49 +0000 en-US hourly 1 https://wordpress.org/?v=5.2.4 https://usabilla.com/blog/wp-content/uploads/2018/05/cropped-Social-media-icon-blog-32x32.png The latest Voice of Customer and CX trends | Usabilla Blog https://usabilla.com/blog 32 32 How Trainline Innovates and Stays on Track with Customer Feedback https://usabilla.com/blog/how-trainline-innovates-and-stays-on-track-with-customer-feedback/ https://usabilla.com/blog/how-trainline-innovates-and-stays-on-track-with-customer-feedback/#respond Fri, 18 Oct 2019 11:31:23 +0000 https://staging.usabilla.com/blog/?p=22224 Trainline has grown tremendously in the past few years, expanding across Europe and recently progressing to launch on the London Stock Exchange. As the leading independent rail and coach travel platform, Trainline today brings together millions of routes. It now covers fares and journey times from over 260 rail and coach carriers across 45 countries. There are […]

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Top 4 Highlights from GX2019 https://usabilla.com/blog/top-4-highlights-from-gx2019/ https://usabilla.com/blog/top-4-highlights-from-gx2019/#respond Wed, 09 Oct 2019 15:34:35 +0000 https://staging.usabilla.com/blog/?p=22297 The Usabilla Global Exchange (GX2019) may be over, but there’s still plenty to stew on. The event saw 350+ attendees and a mood score of 4.3 out of 5 to follow. It’s safe to say, we’re happy with the results!   The energy for a customer-centric approach is trickling to all industries. This much was […]

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IBM and Ferguson Awarded for Stand-Out Approach to Feedback During Usabilla Global Exchange https://usabilla.com/blog/ibm-and-ferguson-awarded-for-stand-out-approach-to-feedback-during-usabilla-global-exchange/ https://usabilla.com/blog/ibm-and-ferguson-awarded-for-stand-out-approach-to-feedback-during-usabilla-global-exchange/#respond Wed, 02 Oct 2019 10:03:57 +0000 https://staging.usabilla.com/blog/?p=22212 AMSTERDAM, October 2, 2019–Usabilla awards IBM and Ferguson during its annual Global Exchange. The event marked the 10 year anniversary of Usabilla and its first global customer event since the acquisition by now-parent company SurveyMonkey in April 2019. Combining over 400 attendees, from CX/UX professionals and Product Owners to C-Level Executives, this year’s Global Exchange […]

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How SDU Continuously Improves its Customer Experience with Usabilla https://usabilla.com/blog/how-sdu-continuously-improves-its-customer-experience-with-usabilla/ Fri, 20 Sep 2019 13:32:35 +0000 https://staging.usabilla.com/blog/?p=22187 AMSTERDAM, September 18, 2019—Sdu, Dutch Publishing Company, selects Usabilla as its Voice of Customer solution to improve the overall customer experience (CX) of its online products and channels.  Sdu’s mission is to put the customer at the heart of all its decisions with the ultimate goal of creating products that are in line with or […]

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Award Ceremony Nominees at the Usabilla Global Exchange 2019 https://usabilla.com/blog/award-ceremony-nominees-at-the-usabilla-global-exchange-2019/ Wed, 18 Sep 2019 09:07:58 +0000 https://staging.usabilla.com/blog/?p=22152 This is part 3 of the series on the Usabilla Global Exchange 2019 (read part 1 and part 2). During our annual Exchange event, we recognize diamonds in the rough—organizations committed to listening to feedback in today’s digital age. This year, we celebrate teams that champion customer-centricity and the use of Usabilla’s Voice of Customer […]

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Lexus Optimizes Its Digital Channels with Usabilla https://usabilla.com/blog/lexus-optimizes-its-digital-channels-with-usabilla/ Wed, 11 Sep 2019 07:55:49 +0000 https://staging.usabilla.com/blog/?p=22085 Since it was founded in 1989, luxury vehicle manufacturer Lexus has kept customers at the heart of its decisions, and it now sells in more than 70 countries and territories worldwide. Leading digital agency AmazeRealise pioneered Lexus’ mission to create an award-winning website, but the teams realized this was just the start of the journey. […]

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Greg Johnson Appointed VP of Engineering at Usabilla | Announcement https://usabilla.com/blog/greg-johnson-appointed-vp-of-engineering-at-usabilla-announcement/ Thu, 05 Sep 2019 11:10:57 +0000 https://staging.usabilla.com/blog/?p=22104 Usabilla is thrilled to announce Greg Johnson has been appointed as the new Vice President of Engineering. He will join Usabilla’s management team. The company was recently acquired by SurveyMonkey, a global survey software company. Currently, Usabilla’s engineering team is staffed with over 30 talented developers and engineers. They are organized in teams around the […]

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4 Reasons to Choose Usabilla Over the Competition https://usabilla.com/blog/4-reasons-to-choose-usabilla-as-your-voice-of-customer-solution/ Mon, 02 Sep 2019 11:30:34 +0000 https://staging.usabilla.com/blog/?p=22048 Feedback has certainly changed how companies carry out business. With customers now shaping brand stories via social media and review sites, it’s vital companies tune in to the voice of the customer or risk falling behind. Selecting the right feedback management tool is a strong first step, but determining the clear winner is not always straightforward. […]

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An Interview with Tele2 Sweden: Improving App Store Rating with Feedback https://usabilla.com/blog/interview-tele2-sweden-improving-app-store-rating-with-feedback/ Tue, 27 Aug 2019 15:24:02 +0000 https://staging.usabilla.com/blog/?p=22013 As a European leader in telecommunications, Tele2 believes in the importance of keeping its customers connected. Established in 1993 in Stockholm, Tele2 now serves 17 million customers across 8 countries. While it continued to grow, Tele2 needed a Voice of Customer (VoC) solution that would guide its product roadmap and show what functions and features […]

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How to Leverage Feedback for Better Mobile Experiences https://usabilla.com/blog/how-to-leverage-feedback-for-better-mobile-experiences/ Tue, 27 Aug 2019 13:12:41 +0000 https://staging.usabilla.com/blog/?p=21963 It’s no surprise that mobile is taking over. In less than two years, BigCommerce predicts over half of total e-commerce sales will be done on mobile. For mobile product owners, app developers and CX professionals, it’s critical to build an app that delivers the best possible mobile experience. One way to get there? Capture the […]

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