With less than two months left until the end of the year, it’s time to close out 2019 and look
Feedback has certainly changed how companies carry out business. With customers now shaping brand stories via social media and review
This is part 1 of the series on the Usabilla Global Exchange 2019 (read part 2). As we celebrate a
Voice of the Customer (VoC) is becoming more and more vital for companies when it concerns the optimization of digital
Customer experience can be defined as the quality of all of a consumer’s encounters with a company’s products, services, and
As today’s consumers scroll through smartphones more often than store aisles, retailers struggle to align the online and offline shopping
February’s 28 days always seems to fly by. As we launch into the last month of the Winter and prepare
About the Usabilla by Role series: Improving customer experiences by gathering feedback is a key differentiator between brands that succeed