As we near the end of 2019, it’s again time to reflect and anticipate what’s in store for the coming
It’s not news that in order for organizations to grow, they must adapt to the times. Expectations today follow a
The majority of people — 93%— look to consumer reviews before making a purchase. They’re 91 million strong and account
With less than two months left until the end of the year, it’s time to close out 2019 and look
Feedback has certainly changed how companies carry out business. With customers now shaping brand stories via social media and review
This is part 1 of the series on the Usabilla Global Exchange 2019 (read part 2). As we celebrate a
Voice of the Customer (VoC) is becoming more and more vital for companies when it concerns the optimization of digital
Customer experience can be defined as the quality of all of a consumer’s encounters with a company’s products, services, and