Not long ago, offline was the primary channel for shopping. However, with so many restrictions due to the COVID-19 pandemic,
A new video is live from our Simplifying CX video series where we tackle the biggest customer experience (CX) challenges
The way consumers interact with banks is transforming. Customers have more access to manage their finances online and their expectations
A new video is live from our Simplifying CX video series where we tackle the biggest customer experience (CX) challenges
What the coronavirus pandemic is teaching us is that consumers heavily rely on digital communications to not only keep in
Usabilla recently launched its new CX analytics solution, a platform that offers a flexible environment for users to combine, segment,
Perhaps you’re a customer experience (CX) professional or a Usabilla client collecting feedback. It can be difficult to democratize the
As we near the end of 2019, it’s again time to reflect and anticipate what’s in store for the coming