How a User Feedback Company Benefits from BI
About the BI Blog series: This is the second installment of our BI Series: An exploration of BI at Usabilla with our Software Engineer. In this blog, we dive deeper into how…
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Rachel Bodony
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Diving into Business Intelligence with our Software Engineer: a Series
About the BI Blog series: This is an introduction to our BI Series: An exploration of BI at Usabilla with our Software Engineer. In the series, we’ll cover the basics of BI…
How Hibbett Sports Transformed 70-Year-Old Brick & Mortar Model into an Omnichannel Success
US-based retailer Hibbett Sports recently transformed their 70-year-old brick and mortar model into a digital victory. Before the summer of 2017, Hibbett (currently not acce…
The Top 5 CX Articles of February 2019
February’s 28 days always seems to fly by. As we launch into the last month of the Winter and prepare for Spring’s new beginnings, we’ve curated a list of some of ou…
Team Spotlight: Team CSR, Giving Back Around the Holidays
The holiday season tends to bring out the best in people. This past year, Usabilla formed a new group for the Corporate Social Responsibility (CSR) Committee, in an effort to …
The Top 20 CX Articles of 2018
In 2018, CX content overflowed with insights. So, we picked out the best and brightest this year had to offer. What’s more, they’re categorized for your personal…
Measure CX Performance: Looking Beyond Net Promoter Score
Without a doubt, Customer Experience (CX) is a key differentiator for future-proof companies. According to a Walker study, 86% of buyers will pay more for a better customer ex…
An Interview With SAGE Publishing: Empowering Customers With Continuous Listening
SAGE Publishing, founded in 1965, is an international Higher Education & Academic publisher of innovative and high-quality journals and content. Lucy Taylor, Associate Pro…
The Tealium and Usabilla Integration: A Data Transformation
Ever wondered if you could tap into your user’s needs in real time? What if you could customize your customer experience as your users navigate through your pages? With the …
3 Steps to Assembling Your Voice of Customer Toolbox
You know when you move into your first dorm room or apartment and realize how helpful a toolbox can be. Hanging pictures on the wall, securing furniture, fixing odds and ends …