Not long ago, offline was the primary channel for shopping. However, with so many restrictions due to the COVID-19 pandemic,
Digital user experience (UX) is the overall experience a customer or user has with a specific digital touchpoint. This includes
The way consumers interact with banks is transforming. Customers have more access to manage their finances online and their expectations
A new video is live from our Simplifying CX video series where we tackle the biggest customer experience (CX) challenges
Great digital experiences are rare. Companies across industries compete for the most flawless, easy-to-use, and superbly designed websites and apps.
We know how important customer experience (CX) is to business success. But improving the customer experience is a huge undertaking,
Vincent Wermus, Product Director, explains to us why he chose to implement a Voice of Customer solution when redesigning the