Top 5 Digital Experience Trends for 2019
As customer engagements shift rapidly to digital channels, 2019 will be a critical moment for brands to adapt. Business leaders will be tackling the challenges that come with …
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James Tschikov
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![The Age of the Digital Customer [New Report]](https://usabilla.com/blog/wp-content/uploads/bfi_thumb/rawpixel-983731-unsplash-o1tv4k7bblmh99y81nttkuge9ww7qjocpl8yurzfja.jpg){kind=tracking}
The Age of the Digital Customer [New Report]
We are in the age of the digital customer. Expectations have shifted and the promise of superb digital experiences are now the standard. In 2019, “digital” is on the minds…
Customer Effort Score: The New Experience Metric
Brands are battling to provide superior experiences across channels to win over customers, but are too many focusing on the wrong metrics? While many companies focus on scores…