How Genesys Improves Documentation and Support with Feedback
In a sea of product information and technical documentation, users need information that is relevant to their goals. How does a company with both cloud and on-premises solutio…
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James Tschikov
Latest articles from this author
Top 5 Digital Experience Trends for 2019
As customer engagements shift rapidly to digital channels, 2019 will be a critical moment for brands to adapt. Business leaders will be tackling the challenges that come with …
![The Age of the Digital Customer [New Report]](https://usabilla.com/blog/wp-content/uploads/bfi_thumb/rawpixel-983731-unsplash-o1tv4k7bblmh99y81nttkuge9ww7qjocpl8yurzfja.jpg){kind=tracking}
The Age of the Digital Customer [New Report]
We are in the age of the digital customer. Expectations have shifted and the promise of superb digital experiences are now the standard. In 2019, “digital” is on the minds…
Customer Effort Score: The New Experience Metric
Brands are battling to provide superior experiences across channels to win over customers, but are too many focusing on the wrong metrics? While many companies focus on scores…