Usabilla Named a Strong Performer in 2019
Independent Report recognizes Usabilla’s strong client relationships and easy-to-use technology AMSTERDAM, May 20, 2019—Usabilla, a SurveyMonkey company, announces tod…
How a User Feedback Company Benefits from BI
About the BI Blog series: This is the second installment of our BI Series: An exploration of BI at Usabilla with our Software Engineer. In this blog, we dive deeper into how…
Diving into Business Intelligence with our Software Engineer: a Series
About the BI Blog series: This is an introduction to our BI Series: An exploration of BI at Usabilla with our Software Engineer. In the series, we’ll cover the basics of BI…
Design Principles: Finding Them, Writing Them and Living Up to Them
About the User-Centric Mindsets series: Product Design and the people behind it are the bread and butter to great user experiences for your organization. With this series, we…
Redesigning Usabilla’s Feedback Form
About the User-Centric Mindsets series: Product Design and the people behind it are the bread and butter to great user experiences for your organization. With this series, we…
How Genesys Improves Documentation and Support with Feedback
In a sea of product information and technical documentation, users need information that is relevant to their goals. How does a company with both cloud and on-premises solutio…
Usabilla Officially Joins SurveyMonkey
10 years ago, a University student in the Netherlands participated in a school competition and designed a remote usability testing product. His idea beat the other 99 contende…
An Interview with Nespresso: Becoming Digitally Mature
Founded in 1986 and based in Switzerland, Nespresso is one of the world leading coffee brands and now serves 70 countries worldwide. As a company that cares a great deal about…
How Hibbett Sports Transformed 70-Year-Old Brick & Mortar Model into an Omnichannel Success
US-based retailer Hibbett Sports recently transformed their 70-year-old brick and mortar model into a digital victory. Before the summer of 2017, Hibbett (currently not acce…
Accessibility in UX Decisions
About the User-Centric Mindsets series: Product Design and the people behind it are the bread and butter to great user experiences for your organization. With this series, we…
User-Centric Mindsets: An Interview with our Product Designer
About the User-Centric Mindsets series: Product Design and the people behind it are the bread and butter to great user experiences for your organization. With this series, we…
Usabilla Joins SurveyMonkey
AMSTERDAM, March 5, 2019–Usabilla has entered an agreement to be acquired by SurveyMonkey, a California-based, NASDAQ-listed global survey software company. SurveyMonkey…
Team Spotlight: Team CSR, Giving Back Around the Holidays
The holiday season tends to bring out the best in people. This past year, Usabilla formed a new group for the Corporate Social Responsibility (CSR) Committee, in an effort to …
Ercan Çelik appointed VP Product at Usabilla | Announcement
Usabilla announces the appointment of Ercan Çelik as Vice President of Product. He takes on the leadership of the Product and Design teams to further develop the product stra…
Usabilla 2018 Year in Review
Looking back on 2018, Usabilla made great strides in just one year and all in the name of better customer experiences. With the expansion of our Amsterdam headquarters, countl…
Connecting Online and Offline Customer Journeys
As today’s consumers scroll through smartphones more often than store aisles, retailers struggle to align the online and offline shopping journey. There’s no doubt these c…
The Top 5 CX Articles of February 2019
February’s 28 days always seems to fly by. As we launch into the last month of the Winter and prepare for Spring’s new beginnings, we’ve curated a list of some of ou…
Improve Your Checkout Process by Asking These Questions
About the Usabilla by Role series: Improving customer experiences by gathering feedback is a key differentiator between brands that succeed and those that fall flat. With vari…
What SaaS Companies Need to Know About the Success Gap
Often times, SaaS vendors get so wrapped up in their own products, it becomes difficult to remember that there is a whole world outside of their software. They know the featur…
Top 5 Digital Experience Trends for 2019
As customer engagements shift rapidly to digital channels, 2019 will be a critical moment for brands to adapt. Business leaders will be tackling the challenges that come with …
Achieving Digital Maturity through Customer-Centricity
As the digital age continues to change existing markets, organizations are transforming, evolving and redefining their strategies to adapt to new trends and market demands tha…
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The Age of the Digital Customer [New Report]
We are in the age of the digital customer. Expectations have shifted and the promise of superb digital experiences are now the standard. In 2019, “digital” is on the minds…
The Top 20 CX Articles of 2018
In 2018, CX content overflowed with insights. So, we picked out the best and brightest this year had to offer. What’s more, they’re categorized for your personal…
4 Keys to Personalization and Boosting Engagement
Think of the most rewarding interactions with a brand. What set them apart? Likely the experience was more relevant compared to the rest, all thanks to personalization. As org…
Forrester & Usabilla Webinar: 2019 CX Predictions
On Thursday, December 6th, we were thrilled to invite Forrester analyst Faith Adams for an exclusive webinar, hosted by Usabilla’s Katie Hickey, which explored Forrester’s…
Ecommerce Takes Over Black Friday
The image of Black Friday is enough to make anybody anxious. With huge lines of cold shoppers excitedly waiting outside of stores and some even camping out the night before, i…
Usability: What It Means & How to Get There
Chime in with the words user experience and user-centered design and cue the eye rolls for sounding like a broken record. Usability, however, is a tune that hasn’t been play…
Customer Effort Score: The New Experience Metric
Brands are battling to provide superior experiences across channels to win over customers, but are too many focusing on the wrong metrics? While many companies focus on scores…
Measure CX Performance: Looking Beyond Net Promoter Score
Without a doubt, Customer Experience (CX) is a key differentiator for future-proof companies. According to a Walker study, 86% of buyers will pay more for a better customer ex…
9 Pain Points in the Online Banking Experience and How to Solve Them
Digital has disrupted many industries already and not even some of the most conservative sectors, like the financial services industry, can avoid it anymore. The reality is th…
