How Genesys Improves Documentation and Support with Feedback
In a sea of product information and technical documentation, users need information that is relevant to their goals. How does a company with both cloud and on-premises solutio…
Usabilla Officially Joins SurveyMonkey
10 years ago, a University student in the Netherlands participated in a school competition and designed a remote usability testing product. His idea beat the other 99 contende…
An Interview with Nespresso: Becoming Digitally Mature
Founded in 1986 and based in Switzerland, Nespresso is one of the world leading coffee brands and now serves 70 countries worldwide. As a company that cares a great deal about…
How Hibbett Sports Transformed 70-Year-Old Brick & Mortar Model into an Omnichannel Success
Hibbett Sports recently transformed their 70-year-old brick and mortar model into a digital victory. Before the summer of 2017, Hibbett had over 1,000 sports retail stores acr…
User-Centric Mindsets: Accessibility in UX Decisions
About the User-Centric Mindsets series: Product Design and the people behind it are the bread and butter to great user experiences for your organization. With this series, we…
Introducing User-Centric Mindsets: An Interview with Gal
About the User-Centric Mindsets series: Product Design and the people behind it are the bread and butter to great user experiences for your organization. With this series, we…
Usabilla Joins SurveyMonkey
AMSTERDAM, March 5, 2019–Usabilla has entered an agreement to be acquired by SurveyMonkey, a California-based, NASDAQ-listed global survey software company. SurveyMonkey…
Team Spotlight: Team CSR, Giving Back Around the Holidays
The holiday season tends to bring out the best in people. This past year, Usabilla formed a new group for the Corporate Social Responsibility (CSR) Committee, in an effort to …
Ercan Çelik appointed VP Product at Usabilla | Announcement
Usabilla announces the appointment of Ercan Çelik as Vice President of Product. He takes on the leadership of the Product and Design teams to further develop the product stra…
Usabilla 2018 Year in Review
Looking back on 2018, Usabilla made great strides in just one year and all in the name of better customer experiences. With the expansion of our Amsterdam headquarters, countl…
Employee Spotlight: Chadhlia Mazouz, Business Development Representative
We’re excited to feature another Usabilla face in our Spotlight series. Next up is Chadhlia – our Business Development Representative for the French market in Amst…
An Interview with P&O Cruises Australia: Awarded for Taking CX to Heart
Our team sat down with Meg Wilson, Digital Product Lead at P&O Cruises Australia, to hear how they gather customer feedback with Usabilla and how doing so earned them this…
Employee Spotlight: Anna Christie, Business Development Manager APAC
We’re excited to feature another Usabilla face in our Spotlight series. Next up, Anna – our Business Development Manager down in our Sydney office! Name: Anna Christie Na…
An Interview With SAGE Publishing: Empowering Customers With Continuous Listening
SAGE Publishing, founded in 1965, is an international Higher Education & Academic publisher of innovative and high-quality journals and content. Lucy Taylor, Associate Pro…
The Usabilla Global Exchange 2018: Key Takeaways
2018 brought Usabilla lots of changes and even more insight with a growing number of clients and an exciting expansion into new markets. Our headquarter office also doubled in…
Connecting Online and Offline Customer Journeys
As today’s consumers scroll through smartphones more often than store aisles, retailers struggle to align the online and offline shopping journey. There’s no doubt these c…
The Top 5 CX Articles of February 2019
February’s 28 days always seems to fly by. As we launch into the last month of the Winter and prepare for Spring’s new beginnings, we’ve curated a list of some of ou…
Improve Your Checkout Process by Asking These Questions
About the Usabilla by Role series: Improving customer experiences by gathering feedback is a key differentiator between brands that succeed and those that fall flat. With vari…
What SaaS Companies Need to Know About the Success Gap
Often times, SaaS vendors get so wrapped up in their own products, it becomes difficult to remember that there is a whole world outside of their software. They know the featur…
Top 5 Digital Experience Trends for 2019
As customer engagements shift rapidly to digital channels, 2019 will be a critical moment for brands to adapt. Business leaders will be tackling the challenges that come with …
Achieving Digital Maturity through Customer-Centricity
As the digital age continues to change existing markets, organizations are transforming, evolving and redefining their strategies to adapt to new trends and market demands tha…
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The Age of the Digital Customer [New Report]
We are in the age of the digital customer. Expectations have shifted and the promise of superb digital experiences are now the standard. In 2019, “digital” is on the minds…
The Top 20 CX Articles of 2018
In 2018, CX content overflowed with insights. So, we picked out the best and brightest this year had to offer. What’s more, they’re categorized for your personal…
4 Keys to Personalization and Boosting Engagement
Think of the most rewarding interactions with a brand. What set them apart? Likely the experience was more relevant compared to the rest, all thanks to personalization. As org…
Forrester & Usabilla Webinar: 2019 CX Predictions
On Thursday, December 6th, we were thrilled to invite Forrester analyst Faith Adams for an exclusive webinar, hosted by Usabilla’s Katie Hickey, which explored Forrester’s…
Ecommerce Takes Over Black Friday
The image of Black Friday is enough to make anybody anxious. With huge lines of cold shoppers excitedly waiting outside of stores and some even camping out the night before, i…
Usability: What It Means & How to Get There
Chime in with the words user experience and user-centered design and cue the eye rolls for sounding like a broken record. Usability, however, is a tune that hasn’t been play…
Customer Effort Score: The New Experience Metric
Brands are battling to provide superior experiences across channels to win over customers, but are too many focusing on the wrong metrics? While many companies focus on scores…
Measure CX Performance: Looking Beyond Net Promoter Score
Without a doubt, Customer Experience (CX) is a key differentiator for future-proof companies. According to a Walker study, 86% of buyers will pay more for a better customer ex…
9 Pain Points in the Online Banking Experience and How to Solve Them
Digital has disrupted many industries already and not even some of the most conservative sectors, like the financial services industry, can avoid it anymore. The reality is th…
