Usabilla 2018 Year in Review
Looking back on 2018, Usabilla made great strides in just one year and all in the name of better customer experiences. With the expansion of our Amsterdam headquarters, countl…
Employee Spotlight: Chadhlia Mazouz, Business Development Representative
We’re excited to feature another Usabilla face in our Spotlight series. Next up is Chadhlia – our Business Development Representative for the French market in Amst…
An Interview with P&O Cruises Australia: Awarded for Taking CX to Heart
Our team sat down with Meg Wilson, Digital Product Lead at P&O Cruises Australia, to hear how they gather customer feedback with Usabilla and how doing so earned them this…
Employee Spotlight: Anna Christie, Business Development Manager APAC
We’re excited to feature another Usabilla face in our Spotlight series. Next up, Anna – our Business Development Manager down in our Sydney office! Name: Anna Christie Na…
An Interview With SAGE Publishing: Empowering Customers With Continuous Listening
SAGE Publishing, founded in 1965, is an international Higher Education & Academic publisher of innovative and high-quality journals and content. Lucy Taylor, Associate Pro…
The Usabilla Global Exchange 2018: Key Takeaways
2018 brought Usabilla lots of changes and even more insight with a growing number of clients and an exciting expansion into new markets. Our headquarter office also doubled in…
The Tealium and Usabilla Integration: A Data Transformation
Ever wondered if you could tap into your user’s needs in real time? What if you could customize your customer experience as your users navigate through your pages? With the …
How Build.com Stays Customer-Centric Without Taking Stabs in the Dark
Last week we chatted with Chrystal Jaeger, UX/UI Designer & Researcher at Build.com, the world’s largest online-only home improvement company, where she manages thei…
Employee Spotlight: James Tschikov, Marketing Specialist
We’re excited to feature another Usabilla face in our Spotlight series. Next up, James – our Marketing Specialist and a NYC native. Name: James Tschikov Nationalit…
Asking Effective Questions: Four Tips to Getting the Right Answers
It follows logic that asking bad questions will often lead to low-quality answers. And although we may have had teachers growing up who’d say, ‘there are no bad questions,…
How to Optimize Emails With The Right Customer Feedback
Email is a powerful marketing tool that enhances personalized, two-way private communication. You have control over the data and are less dependent on third-party algorithms l…
Employee Spotlight: Robin Aanhane, Financial Administrator
Get to know the faces and spaces that make up Usabilla in our Spotlight series. Next up is Robin – the guy with all the numbers. Name: Robin Aanhane Nationality: Dutch R…
The Secret to Success: Customer Feedback and Experimentation
True optimization means building an effortless experience for your users. Whether it’s a website, app or email, your users expect every click, scroll or swipe to take them w…
The Customer Experience Event of The Year
With only two months to go, our Global Usabilla Exchange is really shaping up. And we have some exciting news about what is going to be one of the leading customer experience …
Why eLearning Matters for Customer Experience Professionals
Recently, I heard somebody say, “Nothing stimulates learning quite like curiosity”. While I like this quote (a lot) for personal reasons, it also made me think about how i…
Achieving Digital Maturity through Customer-Centricity
As the digital age continues to change existing markets, organizations are transforming, evolving and redefining their strategies to adapt to new trends and market demands tha…
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The Age of the Digital Customer [New Report]
We are in the age of the digital customer. Expectations have shifted and the promise of superb digital experiences are now the standard. In 2019, “digital” is on the minds…
The Top 20 CX Articles of 2018
In 2018, CX content overflowed with insights. So, we picked out the best and brightest this year had to offer. What’s more, they’re categorized for your personal…
4 Keys to Personalization and Boosting Engagement
Think of the most rewarding interactions with a brand. What set them apart? Likely the experience was more relevant compared to the rest, all thanks to personalization. As org…
Forrester & Usabilla Webinar: 2019 CX Predictions
On Thursday, December 6th, we were thrilled to invite Forrester analyst Faith Adams for an exclusive webinar, hosted by Usabilla’s Katie Hickey, which explored Forrester’s…
Ecommerce Takes Over Black Friday
The image of Black Friday is enough to make anybody anxious. With huge lines of cold shoppers excitedly waiting outside of stores and some even camping out the night before, i…
Usability: What It Means & How to Get There
Chime in with the words user experience and user-centered design and cue the eye rolls for sounding like a broken record. Usability, however, is a tune that hasn’t been play…
Customer Effort Score: The New Experience Metric
Brands are battling to provide superior experiences across channels to win over customers, but are too many focusing on the wrong metrics? While many companies focus on scores…
Measure CX Performance: Looking Beyond Net Promoter Score
Without a doubt, Customer Experience (CX) is a key differentiator for future-proof companies. According to a Walker study, 86% of buyers will pay more for a better customer ex…
9 Pain Points in the Online Banking Experience and How to Solve Them
Digital has disrupted many industries already and not even some of the most conservative sectors, like the financial services industry, can avoid it anymore. The reality is th…
4 Steps to Benefitting from a VoC Solution as a Financial Institution
Thanks to the complex world of regulations and the threat of new competitors, keeping up with customer centricity in finance poses an undeniable challenge. While the financial…
10 Reasons You Should Ask For Customer Feedback
We all know that optimizing customer experience is vital for long-term business success, especially in the eCommerce industry where competition is fierce. With this in mind, w…
4 Major UX Failures in Mobile Banking
The mantra of boosting trust and strengthening customer loyalty is often repeated but actually achieving that is another story. Many European mobile banking apps for instance …
A Deep Dive into Surveys: Open-Ended Vs. Closed-Ended
Survey questions come in two main varieties: open-ended and closed-ended. When creating excellent online surveys, it’s critical you make proper use of both question types an…
Defining Co-Creation & Why It Works
While there is certainly a lot of buzz around optimizing the customer experience, co-creation rarely comes up. Is there a difference between the two? Yes and no. Here is a bre…
